Residence Inn Mt. Laurel at Bishop's Gate

Good breakfast

Carpet and couch was a bit dirty. The bed was very comfortable. It took a long time for the water to get hot. The internet went out for a few hours my last night there. Everything else was really beautiful. The staff was very nice, even the overwhelmed late night lady who didnt see me standing there and couldn't help me anyway. The first young man & the the young lady who checked me out were super helpful and kind. The food was ok. Basic and dry, lots of options though. The location is perfect! Id choose it every time

This property advertises soundproof rooms however got noise complaints for just talking in a room. Booked 2 rooms but was unable to sleep in the room due to issues with the locks I had wait for the maintenance man to come in to open my door. I had to sleep in my vehicle because I had my whole family including my 5 month old baby stuck in one room total inconvenience a bunch of money wasted. I would never stay at this facility again.

Pros: rooms are very spacious with great amenities. Kitchenette was well stocked and clean. I traveled with 3 children under 10 and the staff and atmosphere was very welcoming. Cons: Breakfast options limited and not adequately stocked. Tub was broken making it difficult to bathe children. Fire-pit was broken And towels weren’t replenished- no housekeeping.

This is best facility I’ve stay at in a long time.

It was a decent facility. Older property but decent

The room smelled like curry and the hallways smelled like “smoke”. A truly stinky facility js hard for any hotel to overcome — in this case sub par beds and sub par overall conditions added insult to stinkury.

Staff was amazing.

We were very happy with our stay, very good breakfast included.

This stay was by far my worst hotel stay. The male front desk staff was rude and cold. The female staff was friendlier. The closing of the pool with no notice (the entire reason we chose this hotel) and no compensation provided or offered was unacceptable. When making the reservation I noted I was traveling with a special needs child and service dog and I was placed on the 3rd floor. When my child had an episode in the room I got a complaint call and when I explained the situation I was informed my the same male at the front desk to “handle it”. We subsequently left the room and as we had no pool to redirect him to it was difficult to manage. The room was satisfactory and the grounds were fine (even though they were littered with trash and broken glass) which made it difficult to walk the service dog. It was the lack of communication, rudeness of the staff and poor amenities that have turned me off from ever recommending this hotel to stay.