Courtyard by Marriott San Luis Obispo

First, this review should be prefaced by a note that the hotel is under renovation. This is no easy feat for any business, but it did seem to affect our experience. Our reservation was for a King room with a couch/sofa bed. I had also requested a room close to the elevator due to my husband's mobility issues. We were told that the only room that was available was on the third floor on the opposite end of the hotel--basically the furthest point from the elevator. We trudged off to the room and when we got there--on one of the renovated floors--there was no couch. Just a chair. Having a couch was the reason we chose that room. I left my husband in the room and took the long walk back to the front desk to explain that the room was not what we had reserved. They were able to find another room on the first floor, with a couch, but it was on the opposite end of the hotel furthest from the entrance. I went to verify the room had a couch, but when I arrived the keys did not work and I had to return BACK to the front desk. A third trip confirmed that the room had a couch and that there WAS access to the parking nearby which I hoped would solve the mobility concerns. Normally the property has plenty of parking space but when we got to the back of the property near the outside door we found that a large percentage of the parking was blocked by shipping containers holding the renovation materials. This made parking a bit more difficult than it would have been and meant that we needed to walk from the front of the hotel to reach our room rather than being able to use the nearby parking stalls and entrance. In addition to all of the room issues, the front desk clerk seemed upset that in the time that it took me to make the 5 trips to and from the front desk, the new room, and then the original room, my husband had needed to use the bathroom. The clerk seemed irritated that that meant that the room would have to be cleaned again. Although I certainly wouldn't have wanted to cause any additional work, if we had been given the correct room to begin with it wouldn't have been an issue. I didn't appreciate feeling like I had done something wrong when the error was not mine. Overall, the property was clean and quiet (even with the renovation) and we would consider staying there again.

Conveniently located. Very quiet. Hotel is under construction but we did not hear any noise. Very nice staff

Breakfast was made on the spot and they did not charge us for it. Other perks were thrown in to boot and the fee for the stay was reasonable.

Excellent service clean hotel lots of fun. I don’t take anything like there’s a one that’s it already 345. We love coming to this hotel because the front desk is always very helpful and willing to go the extra mile to service us

Great value and awesome service!!

Staff was super friendly and helpful!

I didn’t realize when I booked that the hotel would be under renovation during our stay. I think this most significantly impacted our stay and this review. Pros: good location, great pool and spa area, renovated rooms were spacious enough for family of four and had lots of storage. Cons: parking was limited, outside lighting off at night in parking lot (due to construction?), workers near windows early in the am and early am construction noise. AC wasn’t working well and housekeeping didn’t come the first day but both were addressed as soon as I let the front desk know. Definitely would have a higher rating without construction interference.

Easy to find, food and quick items were available. Asked for early check in and they accommodated and got me a room.