Rodeway Inn Knoxville East

Very clean and seemed to be updated but noting too noteworthy.

Seemed like they wanted to do as little as possible to serve me. No breakfast because of Covid? Access to staff was through "night window" only. No one there in the morning. Lots of snow but not cleared or salted.

they didn’t have laundry and a ice machine

Newer rooms are nice big and clean.

Washer and dryer location and dryer was tore up.

The ice machine was gone. Not just a broken machine with an "Out of Order" sign, but just a machine that was removed. When I asked about it, I was given a "run around" excuse. I had to go the the gas station next door and buy a cup of ice.

The heater never got the temp in the room above 55 to 60° Ended up having to run the shower with the hot water only just to get the room temp up to a tolerable temp. The floor was dirty and sticky. The side walls was covered with ice all the way around except for the front side. I would recommend informing future guests about the security deposit by updating the info on all booking site platforms. It’s not good business to inform guests of the deposit upon their arrival. And to future guests don’t pay the security deposit with a debit card bc the hotel isn’t capable of putting the deposit back by issuing a return credit. Debit cards will get charged the $50 twice once when you pay at check in and out nice when the hotel attempts to do a return refund. My bank said all 3 attempts they made to issue the return refund where coming thru s $50 charges. On the bright side the bed was very comfortable and clean and all in all it was better than sleeping in my car. Have a blessed day.