Fiesta Americana Hacienda Ixtapan de La Sal

Todo buen hotel precio, trato

Todo bien

La habitación, el lugar con albercas

El ruido nocturno, hubo que solicitar que silenciaran a otros huespedes.

Las instalaciones

El restaurante en la noche... no es cómodo

El personal muy amable y atebto, excelente servicio.

Las instalaciones están un poco viejas y falta mantenimiento en algunos espacios como toboganes en la alberca y ludoteca.

tobo bien

todo me gustó

Los jardines

Los tiempos del servicio de alimentos pésimos, servicio al cuarto regular, sanitarios mal olor

When all the negative is said, Staffs service and attentiveness was superb, they really picked the good ones :). The garden view from the room was beautiful, the garden is a nice addition to the pool area, where there is nice and tranquil (especially since the company guest were not around). And the pool works very nice too (just not the the pirate ship)

So, it appears that this is a former Marriot hotel, that Fiesta acquired - which makes a lot of sense. The level of how the property was lacking maintenance was apparent and would properly cost a fortune to bring back to Marriott level - Doors that couldn't close properly (to keep sound of company parties during the week away) - Reception area and restaurant was superb refurbished, but taking a walk around the hotel - kids club was empty (i.e. no drawing stuff, painting stuff, creative stuff for kids - it consisted of a television running and a short motoric skills track (looked like something left from the 90's, the play area was extremely noisy - The pirate ship at the pool was imo directly dangerous, as it was super slippery, i myself was about to slip when assisting my kids. - The outdoor kids area, again looked like something from the old days, then there was 8 plastic houses, - come on get a slide and a swing? - The spa was non existing ie. closed, despite being advertised (it was under maintenance, and i think it will be for a loooong time) - The food portions/quality vs. price - makes no sense considering the level of food one can get in the city - Out of 3 nights there was company parties - ie. lots of noise at bedtime and in the night - loud in the other end of the hotel.

Las albercas limpias, el agua de buena temperatura.

La comida, falta variedad en el desayuno. La hamburguesa de pollo en el pool bar muy mala, era como un nugget grande pero seco y sin sabor. Y la limonada muy simple y pequeña para el costo.

This is a very nice hotel the service is excellent and the rooms are very comfortable. The thing that I admired about the hotel is out side at the front entrance there is a mother and papa dog and their babies. They have a nice dog house for the babies and mom and dad just laying around enjoying life. The nice thing is they have a safe place to sleep, good food, and raise their babies. My wife and I run a sanctuary and rescue for dogs so this really set this place apart from the others. Definitely a grey place to stay.