Hotel B Cozumel

This property is really pretty, there's two pools (one is adults only), a hot tub, and you can go snorkeling right off of the hotel. It's a little confusing there's actually two hotels here there's hotel b Cozumel and hotel b unique which is listed on this page and has its own listing as well. We stayed at hotel b unique which is the newer adults only side. The rooms were big and beautiful, with balconys overlooking the ocean. Breakfast was included and one of the best hotel breakfasts I've ever had. The staff was amazing everyone we talked to was super helpful and asking if there was anything you needed. There a little shop (not run by the hotel) on property that rents snorkeling gear if you need it. They are only open 9-4 so make sure you plan accordingly if you need it.

The staff is super helpful. The outside of the hotel is super nice. I was able to snorkel right of the hotel courtyard.

This Hotel has 2 sides B Hotel & Hotel B Unique..they list them on the booking sites in a way that doesn't readily say that B Unique has much nicer rooms. David, a Bellman is wonderful, as is Carlos, a waiter..Sad to see by previous reviews, that the issues with service in the restaurant are still bad..the food is great, the breakfast simple, but good. A few immature waiters really impact the atmosphere..The best thing about this hotel is it's location.

Our second visit to Hotel B after 12 years. We were saddened to see there have been no updates to the rooms since then. The rooms and balconies are in desperate need of repairs/ maintenance. Our sink was filled with black mold, the room smelled very musty. The A/C worked very well and hot water was good. The restaurant is next door at Hotel B Unique. The food is outstanding! I returned to this hotel to the best snorkeling I’d ever experienced. I did not get to snorkel this time as the “Dive” shop was rarely open so I could get a snorkel and fins. This was the biggest disappointment of all. Hotel B is a very mixed bag, not very friendly employees, old rooms, yet gorgeous water and great food.

The view was amazing and the room was fabulous

The staff is top notch, so friendly and accommodating. The grounds are beautiful, the food is wonderful and the rooms are very clean and stocked with all of the essentials. From the front desk to the bell hops and restaurant staff we can't speak highly enough of these folks or this place.

The food was terrible. It was a fusion of mexican and asian. But it did not deliver. All food was cold, even when ordering ala carte. The restaurants servers were not very friendly to us( mexican nationals) we felt discriminated at times, as other foreign guests were served promptly and with good attention. Food wait times were ridiculously long even when the restaurant was empty. Drinks were ok. Facilities were ok. Ala carte breakfast was confusing, again as a result of the unfriendlyness of the servers.

Got there to be charged more than i had prepaid, including taxes etc. In the room paint was peeling off every wall, collee machine broken , tv not working. Staff did not understand english, toast toasted on one side only and hours old , coffee was horrendous, red wine was ice cold out of a fridge and could not buy a bottle as hard as we tried. No smoking except on the other side of the road ( not advertised). I would strongly say go some where else at the high price they charge. The advert pictures you see are for the more expensive side hotel b unique. The waiters attitudes ( males) were bad . Overall terrible

Waiting time to check in was excesive, since it appears that his all over, they make copies of passports and ids and make you wait until the paperwork is done. The room was so old and rustic. There were no electrical outlets near the beds or accessible. The tv in the room was so small and poorly programs. The lighting was also poor with incandescent lightning. The beds were horrible, uncomfortable and old, and worn-out with bedding sheets horribly hard including the pillows. The breakfast food was not good either, very limited and horrible. Some parts of the hotel is under construction, and the hammering and work starts as early as 8am and goes well after 9pm. The noise is unbearable laud. I will never stay at rhis place ever again.

Our room definitely did not have enough outlets. Otherwise it was great.