Hotel B Cozumel

Food at the restaurant wasn’t great

Views! This hotel is part of the northern hotel chain. It is in a more quiet part of town but it is right on the water with unobstructed views. Stunning sunsets! You will need a car to get around town if you stay here but it beats dealing with the daily cruise ship crowd… The facility is basically 2 separate hotels, the older side and a new side. We stayed in the older side now designated for families and the new side is for adults only. The access to the ocean, restaurant and “beach” were open to all. You could tell the family side was older but we were still comfortable and the pool was beautiful. The views were stunning anywhere in the hotel. Not sure what the VIP part of the service was but the staff was super friendly and helpful.

Access to colorful coral reefs, tropical fish and crystal clear water. Downtown with abundant shopping options, fantastic restaurants and cultural interests. Hotel B staff were the very best, I would highly recommend a visit.

Just don't. I paid for a room with sea view. Almost $200 USD a night. I got a ground floor room with view to the pool and a giant bush. The sliding glassdoor was broken since someone had obviously tried to break in there previously. I lost 2 days of vacation with my family just waiting around for the right room, for them to fix that sliding door on the ground floor. The bathroom smelled like sewer and the door was just rotten. Th rest of the room was really ugly. When I finally was moved to the room I paid for, I was told that I had been "upgraded". However, the new room had a connecting door to a service room where I can hear the workers talk and watch tv at night. Also, at thew new room, there was a construction worker who almost saw me naked from my bathroom window. The manager refused to give us any money back for us to go to another hotel and said they have a no refund policy. The manager said they were overbooked. A lot more happened.. just don't waste your vacation here.

The staff was very accommodating to any concerns we had, helpful, friendly. Helped us acquire taxi’s. Food in the restaurant was very good.

We went Cozumel for our daughter wedding. Our room was given to us. There was no mini refrigerator nor a iron or iron board most important the ph wasn't working. When i made my reservation all the items above were listed on the website. I went 2 nights with old smelly towels room dirty unti we had enough. My husband had to make a comment to the front desk. They were very aware it was 4 staying in the room. And here they provide us with only 2 large towels. Again here we made another complaint. The worse one of all is the smell of sewer 24 hrs. Horrible smell to deal with while getting ready for your day even mostly when getting ready for bed... 😭😕omg I can honestly say i will never be coming back here...NEVER!!!!!

Beautiful grounds, friendly & helpful staff and nice room with amazing view. Very good restaurant too.

The views of the hotel pools are amazing. The ocean views are great. But that's about it. Room conditions are poor. Out dated rooms. We requested a King size bed and were given 2 beds. The shower made a loud noise, then there was no hot water. Then, the water completely turned off. Was told there was maitenance being done at 3pm. The shower curtain rod fell. Overall the rooms in the hotel are all in need of a major makeover. Hot tub didn't work, had to call maitnance to turn on everytime. Water wasn't hot. The plus are the views, the food was good, drinks were decent and the staff were lovely.

The staff is excellent. Two employees deserve mentioning, Marco and Rodolpho (server). Rooms were comfortable and very clean. I love that the hotel allows dogs. All I came across were very friendly and brought smiles to all. Especially Holly! This hotel needs to have refrigerators in all rooms. Also, having access to bicycles is wonderful…they definitely need to be upgraded and available for taller riders. Restaurant has very good food and offers a good variety of breakfast choices. We also ate lunch and dinner there a few times and enjoyed. It is located less than two miles each way to town, so we were able to walk to town several times and enjoy local restaurants. Very small beach area, nice choice of easy listening music was played in a soft tone…not the loud blaring typical resort music, which we really liked! Snorkeling is good and easy to access, there was a Life guard on duty certain hours and he was very attentive and professional. All employees were very friendly and helpful when asked any questions.

Small hotel with excellent design and separate chill-out areas. Fantastic snorkelling out front. Areas to improve: put fridges in rooms; better quality and value for food and drink; prevent people reserving sunbeds and then walking away.