Courtyard by Marriott Düsseldorf Hafen

I’ve stayed here a few times - always pleasant staff - professional and excellent English. Location is good to walk along the Rhine

Booked and paid for two double beds. Told upon check in that we would have to wait later on in day off two double so said that’s fine. Came back later but still not available. They said they would bring an additional single bed. Not good enough for £245 per night! In the morning when we mentioned this at checkout, the lady with blonde hair was rude and was suggesting it was my fault saying ‘oh yes it’s always our fault’ when I explained that her colleague told me it was their fault!

I would have given them a 5 star but too road noise

Ok

Had booked for 3 nights, well in advance for business meetings. I arrived at 11pm to check-in, to be told that the hotel was overbooked, and I had to go to another Marriott hotel. Whilst discussing this, three more guests arrived to check-in, and all had rooms available. I was given no explanation about reasons for picking me to be moved, and no explanation why they did not inform me in advance. The receptionist was polite, but unable to do anything except pass on the message that I had no room. I was transferred by taxi to another Marriott somewhere in Dusseldorf. Check-in there was delayed by a discussion about which hotel was going to pay my taxi fare. Have stayed in the Hafen hotel before, and it is pretty good - nearby some decent restaurants - but it is going to be difficult to return after this experience.

Great location and very nice staff, super clean hotel.

Buen servicio del personal y habitación muy comoda y espaciosa.

Nice area and very clean hotel. Good restaurant. Not good view from the room. Very good staff

für meine Reise optimale Lage; Ausblick mau

We were there for BOOT in Dusseldorf. The hotel was perfectly located and we slept well. EVERYONE we encountered was friendly and accommodating. Loved the breakfast bar with the honeycomb :)