Residence Inn by Marriott Greensboro Airport

Staff is friendly and very helpful

I like the stay

How spacious it was and the cleanliness

No complaints

Enjoyed our family time. Under couch cushions needed cleaning. (crumbs etc). Didn’t want to unfold couch after lifting cushions. Slept on top of couch not pulled out. Not comfy. Needed ice right away and there wasn’t any in our freezer yet. No one offered to get us any. Really disappointing.

This was one of the best rooms I have ever stayed in. Check in was easy and quick. Had a great room. It was unbelievable. Loved I had living room, kitchen (full), wonderful bed and awesome bathroom. I am very pleased. It was very clean. I travel there quite a bit to visit family and my son. This one will be the next one!

Nothing

This review deals strictly with management, their responsibility to their guests and the professionalism that should come with the job title they hold. My husband and I travel all over the country we are platinum elite for life status with Marriott for that very reason. At check in we always request a late check out. At the Greensboro residence inn we ask and we're granted the late check out. Next morning 2 separate times housekeeping knocked and woke us up. My husband called downstairs and spoke with Robert Operations Manager for this property. Once again operations Mgr. He verified we did have late check out and that he would relay that to housekeeping. 2 hrs later a knock again. Upon check out we approached the front desk. Robert (operations manager) never greeted us never looked up proceeded to log onto system my husband said Robert did u relay to housekeeping our late checkout status? Once again he has never looked up to even make eye contact. His response no I didn't I didn't have time. Nothing else said how was ure stay I'm sorry what can I do to make it right. As we exited my husband said Robert I've had no interaction w u no eye contact no apology. Another employee Tamara witnessed the way were treated. Unfortunately another guest who was at the property for a PGA tournament also had the same results w Robert. Customer service issued an open claim to the hotel. I reached out to GM Sherrie Gladney and received no response. Robert's actions reflect the property as well as the GM but obviously her standards are low also due to her lack of urgency. We will b contacting customer service again. I believe they need replacements in both positions.

Pick a different hotel if you can. I travel all over for business. I picked this because of the name and reputation the name has. This specific location does everything in my opinion at the minimum requirement - checkbox management (no above and beyond here). My guess is management does not realize they are in the hospitality business, they just think they are in "business" and that treatment resonates to all of the guests and employees (except Raven at the front desk...she was amazing, if you own a business in the area -hire her!). There are 5-6 hotels across the street here - check them out.

Pick a different hotel if you can. I travel all over for business. I picked this because of the name and reputation the name has. This specific location does everything in my opinion at the minimum requirement - checkbox management (no above and beyond here). My guess is management does not realize they are in the hospitality business, they just think they are in "business" and that treatment resonates to all of the guests and employees (except Raven at the front desk...she was amazing, if you own a business in the area -hire her!). There are 5-6 hotels across the street here - check them out.

Good location

Very poor service and the room was dirty. Ourt of forks, ice,,, staff very rude