Blue Dreams Resort-Ultra All Inclusive

The property itself was nice and the contracted staff e.g the photographers, and waiting staff were friendly. However the people working there really let it down. We found them extremely rude, very unwelcoming and made us feel like a complete inconvenience to be staying at their hotel. was a shame but we tried to ignore this and focus on the better qualities. Wouldn’t go back

Somehow the information was poor between the staff - I booked a double bed room but instead got a room with 2 single beds. How they ended up fixing this wasn't professional and what you could expect from a 5star resort. The hair dryer in our room was broken. So was the phone, so we couldn't call to reception at all, which was unfortunate because our room was quite far from it. During day time the wine they served was warm. I think most of the people prefer to enjoy their white and rose wine cold. Otherwise the resort was nice, clean pool areas, lovely food and very good service at the restaurant.

The pool is great! Huge resort with a lot of options for food and activities.

Nothing, the staff in the reception are very bad no customer service.

The hotel needs renovation.. but it’s ok. Staff are friendly and nice. We have to ask many times for room clean!! The only notice is room cleaning

Clean, food average, sewer leak at main steps to beach only partially fixed but broke one day and still smells after repair, not enough beach umbrellas, people take your chairs or umbrellas, swimming great, entertainment above average, beautiful view from sea view rooms, spa guy who runs the little desk at top pool shared his disgusting views in politics on my last day TERRIBLE (he should be fired, Dr on his name tag) he even said he hates half of his turkish countrymen, Turkish coffee bar lacks good service completely as even manager took our coffee to his guests and served himself first and right in front of us and sat down among the trees and there was another guest waiting behind us, never saw a manager do that in my life TERRIBLE, plenty of places to relax with good views, not enough seating for meal times so get there early NOT GOOD, some waiters are great and some are not, beach service only happens during early morning as once busy forget it. Upon arrival guard gate did not notify and we had to take luggage uphill to check in, not a huge deal but not five star treatment. Overall a four star at best.

2 managers Ozlam and Ramadan in particular were extremely helpful .

first of all, even though we've already asked for a double bed, all we've found 2 seperate single beds. we were like "ok, let's call the reception guy and ask for a double one." she was always like "ok we gonna handle it asap." but guess what, they didn't bring the double one at all. the staff were really helpful but the food wasn't really great at all. the location is really good, just 20 minutes away from city center by a car. i would say it was a good experience overall but i don't really think that one's gonna meet your expectations if you're looking for a 5 star hotel.

The hotel overall is ok but the service is bad. No body speaks english and hard to communicate. In addition, i checked in and went into my room, yet no water was in rhe room

The resort was very spacious and luxurious, there are lots of pools, a spa and a lot of activities to do but I had two unpleasant incidents. Unfortunately I got a fever when I was there and I could only have soup during my stay becasue of my sore throat. Every time I ordered one it took me 3 calls to make them understand what I want, they brought it after 45 minutes and it was cold. The second incident is that I had to take antibiotic shots given by the nurse of the resort. I bought the syringes and the solutions from a pharmacy and the nurse only had to inject it in my arm. The first two days he didnt say anything, but as I was about to check out he told me that each shot costs 20€ ! Even though he didnt tell me that before and I had them for free when I had them injected one time in a clinic in the city. Anyways I payed a total of 60€ and asked for an invoice but the nurse told me that he cant make one that day, it will take him two days to make. So I asked him to send it to my email so I can claim it from my insurance, but he never did, I kept calling for a week and I talked to the receptionist, they told me that they would tell him and still got nothing in my email.