Apartamentos HG Tenerife Sur

We stay here every time we come to Tenerife, but this year our experience was a little disappointing. We didn't have a kettle in our room, which was rectified as soon as we went to reception, but was surprised that the domestic staff didn't notice when they cleaned our room. The domestic staff also came to clean our room at 9.30am each morning (except for one day) and as we didn't get home until 4am each morning, this was a little inconvenient. They even came at 9.45am on the day we were leaving and I tried to explain that we were flying home that day, so would be vacating the room by 12 noon anyway, so even on this day, we didn't get a lie in...... not the most relaxing holiday! Apart from this, the hotel is lovely and it does have everything you need and the staff are very good, the pool lovely and it isn't far from the centre of Tenerife.

The accommodation is tired and not very clean. Thankfully we only had to endure this for one night before flying out.

Arrived very late and only stayed one night, but the experience was pleasant enough

Reception staff in need of, not all of them, need some people skills quite rude

The hotel upgraded us to a better room on arrival. All the rooms have a balcony, ours Room 324 overlooked the pool area, however note the larger the room number the more steps you have to climb. Beds were made almost daily and clean towels given. Nice to have a separate living area and somewhere to cook, we didn't as like to eat out but did have breakfast in our room. Asked one of the male receptionist to make a phone call for us to book our airport transfer as we had booked a tour and were out all day, he was quite rude and seemingly unhelpful but did do it for us. All other staff seem helpful and friendly.

Unfriendly and unhelpful staff, charges for internet television and fans, restaurant staff anti social and food over priced and poor quality

nice position near to bars and restaurants .hotel staff very friendly ,clean appartment and pool nice and spacious.would stay again

Hotel close to restaurants, supermarkets and beach. All amenities close by. Apartments basic but clean & all you need. Hotel could do with a little TLC but this is in process and looks good so far. Would recommend if you want good and reasonably priced accommodation!

All the facilities in this hotel are out of date. the room furniture is old, rusty, and grubby. The pool area is dangerous, with people constantly slipping and skidding on wet tiles, which was like an ice rink when wet, There were frequent accidents during our stay, with young and old slipping and falling heavily. There were missing tiles around and in the pool. This hotel needs to be completely renovated. What was worse than the above, was the queue every morning to get beds. Every nights the beds were stacked together and chained. They were unlocked every morning at 09.00. By this time there were about 30-40 people waiting to get the beds, some were waiting from 1 to 1.5 hours before this, to make sure they could get a bed. Getting an umbrella was worse, with people putting towels on umbrellas from 07.30 in the morning.

Lovely , conveniently located apartments in the lovely Los Cristiano. Clean , comfortable and keenly priced apartments that do not deserve the bad reviews. You get what you pay for !! we will be back.