Embassy Suites by Hilton - Montreal

The room was spacious.

The room wasn't cleaned with care. We found a bitten apple, hair on the floor, dust and a bootle with cleaning liquid. It was also noisy as there where trucks running their engine in front of the hotel - I would expect better windows. Also, we found food on the floor during breakfast. I also don't like just paper cups for breakfast as I eat in. And maybe it's a European thing but I don't like the eggs for my Omelett from a tetra-pack. So I went for fried eggs as I could see that they were made from real eggs. Oh, shower needed maintenance as well and there was a broken elevator for 3 days.

Tous étais super et le service de l’établissement et à l’accueil wow

Great location - walking distance to all the sites. Room was very spacious & newly renovated (basically a condo). The free breakfast & free drinks/appies in the evening were a HUGE bonus! Staff were super friendly, especially Joey at the bar.

Only issue is our room was very hot. We had maintenance come have a look at the thermostat but it was not fixed. Had to request them to come again the next day. Hotel staff were very helpful & offered a new room if needed. Really tried hard to resolve the issue.

Arrived via short 2 minute walk from Place-d Armes Metro station, superb location on the edge of old historic Montreal- we were greeted by the lively restaurant buzzing with activity from the *** Early in your stay if you've not experienced Montreal we highly recommend doing the Tour of Montreal Underground City to obtain a firm grounding of the city to learn how best to get around, its highlights and history. See if you can booking with Misha whose informative and engaging tour was first class (in English or French). *** In addition to the Embassy Hotel's Restaurant/ Bistro's positive vibe and 'great' attentive service from all of the staff that would make the owner and managers of the hotel proud, the suite we enjoyed was spacious, clean and had 'the most comfortable pillow top bed' we have experienced in decades. The bed was delightful and reminded us of a relaxing deep bed we had at the Fairmont San Francisco many years ago that set the standard for comfort and restfulness. The expression of climbing into bed was fitting for our suite. Our suite hadva lounge overlooking the cobbled street of old Montreal and had a relatively large kitchen. All you need to do is ask for crockery and cooking items. The staff were a highlight. The more senior Concierge provided us valuable stories and advice, and as mentioned earlier the Restaurant/ Bistro serving staff were first class both in the evenings and breakfast shifts. The only area for improvement in this area was the importance of the front desk young woman and the young man on Concierge Desk to take time to greet and acknowledge each and every guest as they come and go. We felt their fixation on their phones / computer screens at the expense of simply acknowledging guest was a let down, and relatively easy to address to lift the Hotel to the high level of customer experience it deserves. In leaving the hotel we both felt sad as our time at this Embassy Suites Montreal was so enjoyable and fun!

tres bien

aucun

Excelente

Nada

Breakfast

Washroom door locks were not working