Laneways by Ovolo

The staff could not have been nicer. Close to everything. Room was great.

Staff were amazing and would recommend this hotel!!!

Reception area is small

freindly front desk, exceptional ease when checking in, ability to store luggage, responsive staff when asked for a hairdryer, quiet and dark rooms when curtains drawn

the beds were a little too firm for me

Honestly everything. It was clean, big room & great location.

The location was great, close to public transport, cafes, bars & restaurants, the room was smallish, but fine for our needs as it was just somewhere to sleep and the little touches of USB charge ports for devices was helpful.

Had a very poor meal on Saturday night at an overpriced street restaurant, but that is on me for not doing my research better before just sitting down and taking a chance. Every other meal on the trip great.

What a gem of a hotel. All staff we spoke to were kind and helpful. Location was superb, with plenty of restaurants/bars. The street is a one way street and quiet so no traffic noise. We booked a 2 bedroom apartment as we have a toddler who has just learnt to walk and the apartment was a great size for her to explore. They have added little extras - a jar of lollies awaiting your arrival, lolly buffet in the lobby each day which is appreciated after a long day of walking and they do a happy hour in the afternoon. I will stay here when visiting Melbourne in future.

I really wanted to rate this hotel higher. The staff are amazing and I would give them a 5/5. The rooms are what I feel need some improving for the price they are charging. During the stay the room and corridors had a stale smoky smell, not of cigarette smell but a smell that’s hard to describe. The bathroom, especially the bathroom sink, is quite small. I didn’t really have much to store as only stayed 2 nights but if you had a lot of toiletries it would be challenging to find a spot to put them. The wifi was not good at all. Kept dropping in and out. The air conditioning was so loud that we couldn’t leave it on at night as wouldn’t have been able to sleep. The walls between rooms are thin so could hear everything in the next room. Location is good, right near Chinatown. I’m hoping this is seen as constructive feedback as I feel this hotel has some great features, the staff are amazing, from cleaning to front desk staff, all of them are so friendly and helpful and they really made this hotel stand out from that perspective. The free lolly bar was a lovely and quirky addition. There are lots of quirky little additions that a great and I only think the quality of the rooms let this hotel down slightly.

Soulless, a bit miserable and drab

Staff were helpful