Bay Gardens Beach Resort and Spa

We stayed at Waters Edge Villa 1. I think the staff at the desk, Vernel from housekeeping and George James the shuttle driver were excellent in their duties, and had a great, friendly disposition. John (last name not noted), the other shuttle driver, had a perpetual, unfriendly attitude, was rude, always angry, berating, and therefore unsettling to be around. Krishnal, the manager, who had ample opportunity to fix much-discussed shortcomings at the villa, failed us miserably, as she did not fix nor communicate to us the status of the issues that we complained about on almost a daily basis. One room never had hot water for their showers during our entire stay causing another couple to have to get up early so that the couple downstairs could use their bathroom, and the dishwasher never got fixed causing us to hand wash and dry dishes, cutlery, glassware, pots and pans for 10 people after every meal. This took forever and took away a lot of the enjoyment out of the stay as it ate up a chunk of my leisure time. The oven did not work properly, as well as the lights in the dining room. At least on the second day, the dining room lights got fixed but everything else did not. Way too much money was spent to have had to deal with these major inconveniences.

Had a book for last minute cause our Airbnb wasn’t ready. They were great made the process very smooth, amazingly friendly nice resort.

Bay Gardens Beach Resort was a nice family friendly place for vacation.

Staff was extremely friendly. The food was not great.

I thought the staff was the best part of staying there. Everyone was extremely friendly and helpful

Our room was supposed to have a garden view but it was a view of a very noisy building site. We feel the room was miss sold to us - it was expensive, we booked it due to the location next to the beach and expected it yo be quiet!! We specifically picked this hotel and paid extra as we thought it looked very nice from your website. If you are going to sell rooms next to a building site you should be selling them at a reduced price and make that clear BEFORE the customer pays. I spend a lot of money each year with Hotels.com and this is very poor service.

Hotel needs a bit of an upgrade, staff are nice and make up for the upgrade need. if you are looking for a good easy place stay here. entertainment needs to be modernized as lord forbid it is old time

Staff were always friendly and helpful (especially Beatrice!). The rooms were always clean and the property is amazing. The pool, water park, & beach are awesome and our college aged kids loved them. The property is close to several restaurants at the marina.