Bay Gardens Beach Resort and Spa

The Bay Gardens Beach Resort and Spa met and even exceeded all of my expectations. I would definitely like to return on my next trip to St. Lucia.

I have a fabulous time. The staff was great. The food was great. The beach was great.

I had the VIP status but they still put us in a room with construction happening right outside. I couldn’t sit on the balcony because of the noise and we couldn’t leave the curtains open because of the lack of privacy. The resort only moved us after I made many requests and sent a message to Expedia. Once I did message Expedia, we were moved quickly. Our next room was good. The reception staff were friendly and some of the restaurant staff were nice but we felt that many of the resort workers were unhelpful and unhappy. Because of this, we all felt uncomfortable asking for anything even though we had the all inclusive package.

5 star for the beach very nice clear and calm water good for the kids specially the water park, the property is great walkable to restaurants and shopping mall. Service is not good, staff is not approachable and not smiling but thanks to ANVILLA (BGBR) who serves us with a smile makes us very happy with her service unlike the other ones sims not happy with their job. And shout out also to HELLENA and BIANCA from the sister hotel (BGH) serves us with a smile uswell like ANVILLA giving 3 of them a 5 star for their service. Food is okay sometimes they don’t refill the food if you came late for buffet. But still happy for the BEACH and WATERPARK highly recommend for the little ones!

I loved rhe access to the water park. My son had a blast. The staff was kind and helpful. I enjoyed the food and drinks. The beach was clean and well maintained. I'd go back again without hesitation.

Overall The staff was very accommodating and attentive to your needs- the dining room staff- especially Candi was extraordinary. They were consistently pleasant and accommodating.

Fantastic stay! We were offered a free upgrade on arrival; amazing location with the room 2 minutes walk from the beach, acces to watersport. Staff super friendly;

The staff was very friendly and in particular the front desk were very nice. The property is dated. the restaurant needs to be updated and provide better food options. the hotel area seems unsafe and anyone from the public can gain access to the premises relatively easy.

My daughter who lives in St Lucia accidentally left some money under her pillow. We realized very soon. Called hotel they said they had the money. Got to hotel they did not have all the money. It was $500EC SHORT! We went looking for house keeper and she was gone. Staff went looking for her. General manager called my daughter after and said they would do an investigation into it!!! My daughter has gone back to hotel several times and called. We even tipped housekeeping. I was going to bring family and friends to St Lucia next year. Not staying here! I do not recommend this HOTEL!! They keep giving my daughter the run around.

My daughter who lives in St Lucia accidentally left some money under her pillow. We realized very soon. Called hotel they said they had the money. Got to hotel they did not have all the money. It was $500EC SHORT! We went looking for house keeper and she was gone. Staff went looking for her. General manager called my daughter after and said they would do an investigation into it!!! My daughter has gone back to hotel several times and called. We even tipped housekeeping. I was going to bring family and friends to St Lucia next year. Not staying here! I do not recommend this HOTEL!! They keep giving my daughter the run around.