Bay Gardens Beach Resort and Spa

Clean friendly staff

Would be nice to have a microwave and ironing board in room

Nice beach, big rooms, comfortable bed.

No water one morning (none, not a drop for bathing, drinking, etc). Had to bath in the pool, which is a bit scuzzy, not cleaned frequently enough. No apology and no offer of a partial refund.

The food choices needs improvement, and the check-in experience can be vsstky improved so that all guest are able to settle into their rooms by 4 PM or before.

We stayed 7 days with our 3 children. The accommodations were above what we expected. All of the staff we encountered were wonderful and patient with us. Savannah in the dinning area was exceptional and always brought so much joy to us. The grounds were always kept tidy and clean of debris. The food was so good we overate every single meal. 10 out of 20. Would recommend.

We enjoyed our stay at this resort. It was our first time at St. Lucia and we felt very welcomed. Everyone was kind. The resort itself was a bit smaller and in average condition, a bit on the older side; however, the beach view and sunsets make up for it. The "Hi-Tide Restaurant" was great! We had a large selection of food and drinks to choose from. Staff was friendly, specifically Savaennah. The resort also offered live entertainment, which complemented the dining experience. Would definitely recommend for a more lowkey vacation. Thank you Bay Gardens!

While the staff at the property were friendly and attentive, our overall experience was affected by poor communication with management, which caused several setbacks. The food was disappointing often too salty, bland, or served cold which led us to dine off-property at times. Although breakfast was the highlight of the meals, the overall menu was limited, repetitive, and many items were unavailable. Unfortunately, the dining experience did not meet our expectations.We reported that the air conditioning in our room wasn’t working properly, and it took three days and a second complaint for the issue to be addressed. Additionally, despite informing the hotel of our early arrival, we were made to wait over five hours for our room, even after a long and exhausting flight. After raising concerns, we were given an upgrade, but it did little to make up for the inconvenience.

The Bay Gardens was an adequate stay for us. Nothing extraordinary. It was a 3 star hotel trying to pass off as a 4 star resort in our opinion. We were disappointed that Bay Gardens and the rooms did not match our expectations with the posted pictures. The rooms were clean and all. Nothing wrong there. But the bathroom had a musty smell all the time which we didn't enjoy. And the bedroom would get so hot and humid. And being next to the bathroom, when the AC works, that musty smell would get into the bedroom. It's just not a high-end resort as they try to project. And we think it was over-priced for the quality. We will not return to this resort again, not in the condition it is in. They are building some new extensions to the place. Maybe those will be better.

Property was nice and clean and was in close proximity to the beach and pool.

Wonderful experience!