Bay Gardens Beach Resort and Spa

Fantastic friendly resort with a great waterpark

The place the staff food etc was great thanks

Over priced and poor value

It was easy to maneuver on the property. Access to the beach was quick and easy. I was disappointed in that my room was described as "Deluxe Garden View King". It was far from that. My view was men working on construction from 8 am to 8 pm. My television did not wotk and had to be switched out. I had issues with the safe. I had to call the front desk to ask for washcloths. Overall, I paid too much money for what I received.

great

the distance

L'accueil, le repas , la vue de la chambre, la piscine, la plage , tout était beau et parfait.

Rien à dire

Staff need more training, customer orientation and motivation. The resort itself is in need of maintenance - toilets don’t flush well, broken doors, unfinished or badly finished repairs, old, rocky steel frame beds, etc.

Female staff need to improve on being more approachable. Horrible customer service from the women who work there. Smile a little.

The rooms were relatively clean. The beach was lovely. Some staff were helpful. There are a lot of facilities that are not functioning or removed. The garden view is a construction view.

The hotel had good location but there were issues relating to the hotel. There is currently construction work on the site of the hotel which was very disturbing. Upgrade was given after complaining about the disturbance. The hotel had issues with water where there was no water on site for several hours in the morning. The menu was set with the same food except for one day a week, which was not a positive thing. Breakfast was alot better. Staff were friendly and tried to be accommodating on issues after complaining that the cleaning staff had taken items from our room.