Cassia Hill Resort

The accommodations are definitely rusric, but the service is amazing. Friendly and attentive staff make this a great place to stay.

Fantastic customer service from the moment i checked in. Carlos, Sariya and Marisol were Fantastic. Carlos even gave us an evening tour of the lush groubds to searxh for exotic animals. I perfect place to stay to explore the Mayan ruins. Highly recommend this wonderful, beautiful property.

Nice comfortable rooms and relaxing pool. Great to have the restaurant there. It's only $10 to take a taxi from the center of San Ignacio. Staff are very friendly and helpful. Booked tours and a ride to the airport for me. Beautiful property. Wish they would plant more trees by the road to drown the noise some. Would definitely stay here again.

Location on the hill was beautiful. The pool was also very nice. The only issue we had was due to lack of booked rooms the restaurant and bar was closed for dinner and breakfast on our last day.

We chose this place due the location and amenities, but upon arrival we found out things were different. Pictures matched the place, but no service. Started with the restaurant is not going to be open, as well as the pool bar because there was not enough guests. Not being in town became a problem to eat. Food delivery was messy and not reliable. All the tours, spa, trails were not there, everything had to be subcontracted for a higher price.

The grounds and pool at this hotel were stunning! Proximity to San Ignacio and all activities perfect! The room was lovely and spacious with a beautiful outdoor shower. The food at the restaurant was delicious and the head chef was so kind and thoughtful. My son and I got a stomach flu one day and she made us a an amazing ginger tea. The only downfall at this resort was the low water pressure and lack of hot water. You only get about 5 minutes before the hot water runs out.

We have traveled a ton but this is the worst experience we’ve had. There are two windows has big hole in the screen window and you are waiting be to bitten at night in the jungle. The room is super dark. When we asked the hotel to fix the screen window and they only fixed one and complained other units also have broken screen window. Really bad experience and they are charging us $70 because my toddler accidentally draw on the bedsheet - there is no table or chair in the room so we had to put our toddler on bed while we pack.

Cassia Hill Resort is beautiful and each stand alone casita is charming and well equipped. The staff is delightful and Marisol provides excellent suggestions for local restaurants to visit and fun activities to experience.

Hotel Did not respect reservation and had to drive another 3 hours to onother hotel

Beautiful property and amazing service from everyone on the staff.