Lakeside Inn Lake Havasu City

There was running water. that was about it.

Was double charged through your site, as well as the hotel itself. very poor customer service and would not allow anyone in to the room. the bed was very uncomfortable and the room looked as if it was not cleaned thoroughly. I will be contacting your site, as well as the hotel regarding the payment issue.

It was very close to everything I wanted.

Room was clean enough but there were signs that it wasn't the best cleaning. The towels were horrible. Small, thin, and rough on the skin. There was no turn down service or even clean towels offered on day two. After paying in advice and reading I would be responsible for a security deposit, that's all I expected. When I arrived (at 130 A.M.) the front desk person told me I had to put a card on file for the deposit, any room charges, and unpaid sur charges. When I informed her I paid and the price was all included except security deposit, she said, "No. You have to pay sur charge." We disagreed and then I had to return to my vehicle to get my phone to PROVE I paid all fees and cost up front. The woman took my phone and even though I gave her my phone with the email already open, she proceeded to go through other emails. Either way, she kept talking under her breath and saying things like, "Oh, No, this is supposed to be 16 and not eight." When I asked what she said, she told me that I was only charges fees for one night not two. Then after some more work on her key board, she looked up at me and said she would have to talk to a manager the next day because it wasn't charged right but she was going to charge me and maybe the manager would fix it the next day. I declined, and told her she can take the security deposit and give me my key, then let the manager figure out how to handle it the next day. She was obviously not willing to do this and I said, "Fine, I'll stay tonight since all fees are paid for tonight and I'll check out in the morning and y'all can refund me the charge for the second day." She proceed to explain her side again and I heard her say it again, "8, not 16" I looked at my girlfriend in shock, then turned back to the front desk worker and asked, "Are you talking about $8? Is that what you mean by 8 not 16?

Roomy Clean Great location

Nothing

Very good place!

Clean and a perfect location!

I like that it was only a mile from the channel, and the staff were very personable and professional. I enjoyed staying there very much. I have a large dog and they were also pet friendly to a dog his size. I really appreciated that as well. I would definitely stay there again.

Nothing. It really was relaxing and enjoyable.

Rooms were nicely decorated/configured comfortable and clean. The location was excellent with a easy walk around river and London Bridge area. Good restaurants close by. Especially Cha Bones across the street. Staff were appropriate. Parking was good.

The front outside area was messy and unkempt. Seemed kind of trashy upon first glance. The lobby was just ok. The rooms were much nicer than lobby area so overall was good because of the rooms. We had no problems and felt the value was good overall.

It was available & allowed dogs. We have a Boston Terrier. The bath tub was great

The bathroom door had a hole in it from being kicked & there was a hole in the window screen.

When i call from out of state to book directly with the front desk, no one answers the phone.