Grand Mogador Agdal

The customer service on front desk it’s not professional and they do slow and didn’t answer the phone

Avoid at all cost this hotel is absolutely disgusting. Dirty dirty dirty. Was given wrong room it was pointed out but it was so what attitude. We booked a pool view superior double room and was given a dirty out the back room. Hotel was disgracefully dirty

Spa was closed Pool close at 6 pm

Good hotel lacated in good area.

Property was ok needs a refurb staff are not very helpful at reception desk. Half the hotel and facilities were closed.

Good facilities, good sized room and friendly staff. Only gripe was that the floor in the bedroom was not brushed or cleaned throughout the 7 days stay.

At first when we arrived, a very friendly older man from the front desk changed our problematic room for a better one. Food was mediocre, from fresh side only salad, cucumber, tomato and raw bell pepper. If you don't go early, all the food will be mostly out(eaten), and you can see empty buffet plates. Kids who wanted milk for cereal, got it only from coffee machine - and made a queue. Juice was thick(not diluted), personally made omelet tasted amazing. About front desk - No infomation about lunch, dinner, towel rent or room service prices weren't given. When we wanted to order room service (because they left a pamplet for this in the room), the phone in the room didn't work. Then went to front desk to order food (because it as national holiday and city restaurants were closed), a older lady told us that they don't offer us room service. She offered buffet lunch for 250dirham (but we already knew it was 200 actually). Towel rent service didn't speak even one word of english next to the pool. Hotel in general looks amazing and beautiful, many small moroccan style luxurious details and places to take pictures in, but the room (specifically bathroom) quality needs a touch up already. Also, we really missed a water kettle in the room. We would definitely visit again, but recommend for the hotel to print out information pamplets for restaurant and hotel times/prices/services for the customers.

Generally good, but went at peak season extremely busy, the hotel grounds around the hotel are very well maintained. I think the hotel needs a update. I bit worn out tbh. Food is only local cuisine does not cater alternatives. The SPA was closed, which is extremely disappointing

The costumer service was great. The hotel had many great services to offer and was very flexible for our needs. The workers where extremely kind to our needs. The food is good and there is a lot of variety to choose from. The only downside was the key situation. At random times the key would stop working.

Most of my review is negative so I am placing the redeeming quality of this place first: The breakfast staff was amazing. They were very attentive amd if you needed anything then they would do their best to get it for you. The property was described as being in the tourist zone but yet it was a 30 minute walk to get to the tourist attractions. You can tell that the hotel was beautiful at one point but it has not been maintained. During check-in we waited in line for about 20 minutes to check in, they offer you mint tea while you wait and there were musicians in the lobby. Once we got to the counter we were rudely informed we needed to complete forms and get back in line. They could have provided the forms while we waited in line instead of making us get back in line. Our room was on the first floor. The sliding door did not close. We were informed maintenance would come by to repair but after 20 minutes later we were still waiting. We finally insisted th as that we be moved to a different room. During