Grand Mogador Agdal

Poor service and poor breakfast qualify of food

The service was terrible. I stayed at agadir first and came to Marrakesh expecting high expectations as this is a five star hotel but I preferred the service at my agadir hotel much better which was four star. As soon as we pulled up to the hotel I was expecting someone to help with the bags which they didn’t. Then I was waiting in the que to check in and they only had one reception staff when the hotel is massive and has more than 3000 rooms. Having one reception staff was a joke waited like half an hour to check in and when I saw the other staff member just walking around the desk I had to question her whether or not she can serve us only then she started serving others. Then we was questioned on whether or not the hotel is paid for or not already which I showed them the confirmation of and she started arguing with me that she was hundred percent sure it wasn’t paid for and then later apologised when she looked further into it that it was paid for. I receive such a bad service from the ladies at reception also when I entered my room our curtain wasn’t closing completely so I didn’t really get much of good night sleep in that hotel and when I told the reception about this she goes the curtains are like this already.

Property was fine. Much of the staff were not helpful

Nothing at all... Staff weren't friendly, not helpful at all apart from 1 who tried to help. Other than absolutely appalling

What did I like about this property???? Leaving! It was a terrible experience, end to end. The internet is full of fake reviews in favour of the hotel, likely to counter the real, negative ones. The hotel, particularly the eating areas are a hygiene risk, the staff are a joke. It is NOT 5*

Poor customer service. I had to cancel my stay before the checking due to lack of professionalism and bad customer service. NOT RECOMMENDED

This hotel is mostly for Locals and it is beat away from town. You will need taxi to go anywhere.

Got sick while I was there...room service may have poisoned my tea...had to leave property, felt threatened. Heard profanity in room next to me about...f#%$ her hard and slow...someome crawling on hands and knees above room...easy to break into rooms with wood coverings and 4 holes for hands to lift wood cover when you sleep to drug rape and rob you as soon as you enter your room...look above your head...Do not stay here...especially as a single woman...have 3 people and then OK...Remember the hotel has KEYS TO ENTER ROOM SAFES AND STEAL CASH...FRONT COVERS CAN BE REMOVED TO BYPASS YOUR CODES.

Not to keen on the food but I am European. The hotel is set up for Moroccan and Arab people.

Not a 5* at all, they charged extra for using the pool and gym. No room service menu, the whole room was so dirty the bathroom was in a terrible condition. They put me in a wrong room. No shower robes not enough towel. The mattress was rock solid hard. The bedsheets had hair and it was dirty. I kept sneezing as I’m allergic to dust. It was a nightmare could not sleep all night. Staff members are rude. Do not be fooled by the ratings I think they paid and got the 5* rating somehow. So disappointed must avoid if you don’t want to get ill.