Texas Inn & Suites Pharr/San Juan

Rose at the front desk was amazing in helping me fix my reservation that you booking.com could not help me with.

The only issues I had was with booking.com. I wanted to change my reservation, called within 30 minutes after reserving and they did not do a good job communicating with the property to change.

There was no breakfast

Bathroom was dirty. Could see dust on face board. Toilet is too low.

The room is big

Please don't use this inn at all! No star for this place!!!

The ceiling in the restroom was leaking, we call the front desk, she told us that we could move room but we were about to check out in 3 hours..then it happened again the ceiling was leaking, we showed she this time by pictures. We ask for a Discount or a Refund.. she told us NO!! FYI they Advertise breakfast but they don't have anything!!!!

There was absolutely nothing to like about the rooms. I was moved out or a room because of how bad the smell was. The next room smelled just as bad. The air condition did work at all. It was extremely hot. The shower head was in horrible shape. It had 2 settings, I couldn't decide which was worse. Bed sheets smelled old, pillows were rough and pillow cases smelled old as well. Stained walls showcased poor hygiene and and carelessness. It was an absolute embarrassment to my wife. We both woke up sweating and our clothes carried the smell of the unit.

Okay thanks

Fire hazards galore!! I would be very cautious about booking this hotel. Upon arrival I was met with a not so friendly front desk staff member. Once entering my room, I started to notice some minor things but since I was in town for business just one night I started to brush them off. That didn’t last long as I started to see so many things that were no only unsightly but also extremely dangerous. Electrical outlets with no plates and exposed wire, extension cords running under the faucet and sink the bathroom, loose toilet seat to the point where I almost slipped off as I sat down. On top of the fire hazards that I found, I discovered that there was no smoke detector in the room. At that point I was just not comfortable staying in this room. I headed back down to customer service and upon explaining the situation I was rudely told to “just leave then”. I did receive a refund from them after much back and forth with the front desk staff and them hanging up on hotels.com customer support at least 7 times before they finally picked up and spoke with them. It took me an hour to get my refund and head 40 minutes down the road to a safer location. I did make the local fire marshal aware of the issues as the staff had no concern at all over the hazards. I would sleep in my car over booking this hotel ever again. Good news though! Fire marshal is launching an investigation so hopefully nobody will get hurt at this facility with their negligent staff.