Microtel Inn and Suites Gassaway

Location was good, hotel was clean staff was wonderful

Beds were very hard and uncomfortable. Tv service wasn't good at all. Thought they had a pool they didnt

There was not hot water a good majority of the time. The tv kept cutting out, and there were cockroaches.

Close to Sutton

Room smelled like man sweat, water was gray coming from bathtub faucet, hairdryer was broken

Air conditioner didn't work had to park my trailer away from the hotel or I would be charged 100 to park there .

Staff were friendly and helpful

Nothing except went for my fiancé s memorial

Definitely will stay again. Great area away from the hustle and bustle but close to everything we needed. Check in was great I really like the man who was working front desk he was very personable. I rated cleanliness at 3 stars only because there was smears and toothpaste splatters on the mirrors amd it was the first thing I noticed when I walked in so uncertain on how clean it really was but the beds were clean and comfortable an that was the main thing so by far a deal breaker for us. Will stay again.

Breakfast was minimal.

Pillows were lumpy. Mattress was saggy. For some reason, I had a handicapped room with a tv table in bathroom as the only counter space. Hairdryer didnt work rt. Only one outlet for charging cables and it was on a lower wall! Then in the morning there was water all over the desk area in between a microwave and a frig. No drinking glasses. And the WIFI didnt connect.

The property was in a great location. However it does need a lot of repairs. While there the first night we were evacuated due to a carbon monoxide leak that apparently the owner knew about but did nothing about it. I am thankful that no one was fatality hurt but not thankful on how the owner handled the situation. The manager and staff got a lot of bad vibes from people and they were not the ones at fault. They were unable to do anything because they could get fired and that alone shows how corporate is for them. I actually think through what the staff and manager went through that they should sue the owner for the bad vibes they got. My dad is a Vietnam veteran whom grew up in that area. He had a stroke two years ago and was unable to make a trip till this time. He is handicap and in a wheelchair and to be evacuated in the middle of the night like that was very inconvenient. We did stay the rest of our reservation after that and the staff did all they could to make it comfortable for him and us. I think the owner owes the people a refund for that entire night stay. Instead he only wanted to do 25 dollars. I believe in all fairness that is unacceptable. I believe he owes the patrons an apology for that night and he needs to spend the money to fix the place.

The owner of the building