Comfort Inn & Suites

Very disappointed that there wasn't a pool or hot tub even though it is advertised

The tub faucet leaked considerable and continually. Prefer if the HVAC fan could be set to run constantly but only "auto" was available. The front desk did not seem to care the tub faucet ran continually.

My dad asked if he could get some garbage bags for our room since the bins didn’t have them. The front desk attendant just said “no you may not”. Then the next morning at breakfast at 8 am everything was empty, just crumbs. In the kitchen there was one gal working like crazy, and then there were three workers at the front desk just chit chatting and laughing while the kitchen lady clearly needed assistance with the large crowd waiting for breakfast.

Booked the property based on the amenities. It is advertised with a bar/lounge, restaurant, deli, indoor pool. None of them were available. Very disappointed! Room was average, but not the standards i was expecting from a Marriot property. Could not recommend!

Mold on bathroom walls - I can provide picture Shower valve leaking constantly. Shower valve was turned to the point that I thought it was stuck. My wife couldn’t open it at all. Once I opened it and used it I had to twist it off with a lot of power. Otherwise it was constantly leaking. Very rude and irresponsible employee at check in. I asked for a room on second or third floor and he told me he doesn’t have anything available. Then he hand me a key with a room number 300 which was good but I at weird. A minute ago he specifically said he only has ground level available. After he checked us in, he informed us that the pool is closed. I haven’t responded to his announcement yet while he said “ if that’s a problem I will be more then happy to cancel your reservation and you can take your pack some please else. First of all - we are family not a pack. Second of all - he should inform us about it before checking in. I found it very rude. Breakfast - worst ever. There was literally nothing left to eat once we got there around 8:45 am. Bowl with bacon was Bowl with scramble eggs was empty There was no toast, milk, cereal, coffee, apple juice or paper plates! Literally there was only bagels and orange juice. When I told the staff about it there wasn’t much of reaction or apology. The wood started making its way out in about 30 minutes. At that time there was about 40 people with small kids waiting for the breakfast. Trash cans in the dining area were overflow

This was not worth the money I paid. The hotel is pretty much out in the middle of no where and to pay ove $200 for the room was really ridiculous. The room was ok. The tv was awful. You couldn't get half the stations. There really wasn't anything around to do. If you wanted to visit some place interesting you had to drive at least 10 to 20 minutes. Bottom line is way to expensive.

I was very disappointed that Expedia advertised a suite that sleeps 5 and they only had rooms that accommodated 4 people. I had no other choice but to get another room which was not in my budget! Very dissatisfied!

The location was great if you want to hit South Haven and St. Joseph. Price was great compared to renting closer to beach. Hotel was nothing fancy to say the least...room was clean but in rough shape...parking lot was full of weeds. Breakfast was just ok...pool closed, waterpark closed, bar never open, snack area was barren. Staff was very friendly but for some reason we got no house keeping service?

The room was spacious but the carpet needed to be cleaned or replaced. We had a room next to the highway and it was very noisy. The employees were friendly😊

The condition of this property is astonishingly poor. With a 24hr dispensary across the street and a generally sketchy area we did not feel entirely safe here. The staff are managing under the circumstances but were very inflexible.