Comfort Inn Indianapolis East

It was very clean, the staff were so nice and they let us check in early and pick the best room for us. Staff were very attentive and friendly

Pillows were not that great.

The room was nice

The shower was not working correctly

Good location, ample parking

Pool hours could be a little earlier

Rooms were clean and well-maintained

Na

One of the worst experiences I have ever had. Booked room in advance. The day of check in, I called early in the day, 10-11am, and advised the employee who answered that I would be late to check in as I was staying there while working as a travel nurse at a local hospital and I would not be off work until midnight. They assured me this was not a problem. That night when I arrived after work and went to check in. The clerk at the desk seemed annoyed I was there and was incredibly rude to me. He cut me off multiple times while I was speaking and asked me the same questions over and over, but would interrupt me when I tried to answer. He was given a paper copy of my driver's license. This should not be a problem for him since this is what the DMV now provides while you wait for the plastic license to be mailed. At first, he told me that he would not accept this copy and asked if I had anything else with my name on it. I showed him several other forms of ID with my full name, address, and picture on them (the criteria he said he needed even though all that info was on the paper license). After seeing the other forms of ID that all had the info he was requesting, he decided that the paper drivers license was fine. He provided me my total and asked if I was paying in cash. I said I would use tap to pay. Clerk said that they don't have tap to pay at all. I find it hard to believe that a major hotel chain doesn't have tap to pay. At this point, I opened my reservation email from booking. There is a link in the email where you can pay online. I asked him if I could pay like that. He said yes, but that if I did I would have to pay an additional $100 deposit. When I said that was fine and he realized I was going to pay the additional money, he stopped me and told me that I was actually not allowed to do that either. He then told me that I could only stay if I was able to go to an ATM and withdraw cash. ( By this point it was about 145am). I was not going to do...

Great

Excelente servicio todo limpio

Convenient to our weekend events/ activities.

It was noisy with people letting doors slam late at night and very early morning.