Comfort Suites Houston IAH Airport - Beltway 8

They did not have a room for me.

No lights

The hotel was advertised as having available rooms, but what it did not say was that it didnt have electricity. Hotel guests were sitting in the dark, in the lobby and smoking right outside the front door. The hotel staff was rude and short-tempered.

Woke up to no water

My family did not stay the elevator was nasty trash and candy on the floor the hallway smelled like cigarettes the room was not clean it had mold around the tub and the shower knob was missing. The customer service with the receptionist at the front was really rude.Also another customer was complaining about mold in there room as well.

Roaches were in room, one actually crawled on my arm while I was sleeping! The hotel smelled horrible and had bad customer service. Worker had me wait at least 5 minutes to check in and when she came she was on her phone and act like I was inconveniencing her.

Overall, it was a terrible experience. The service was very poor and rude, and the room and the hotel were dirty. I won't stay in this hotel again, for sure. The shuttle service was not available. I was told that the engine of the van was broken. It was not convincing.

The elevator worked well from the first floor but the second and third floor had signs saying it was out of order. It would take you up, but not come pick you up from other floors. The stairwell from the third floor required a lot of force to open fully which would have failed a fire safety inspection.

Great stay

The breakfast is not good staff r so rude