Comfort Suites Houston IAH Airport - Beltway 8

Roaches in the restroom

AVOID!!! A SCAM!!! This is one of the only times I've ever left a comment/review on a site like this, but felt I needed to do so due to how awful this "hotel" is. This place is horrible in every way. I regret getting a reservation here. The current management should be ashamed of itself. On the website and when you call, they claim they have shuttle service from the airport. They do not. When I asked why, they said it was "out of order" (?!).So, you'll have to spend an extra $60 for Lyft/Uber from and to airport. The two yutzes at the front desk could barely talk, could answer almost no questions, didn't bother to tell us what the Wifi password was and told us when we asked for more pillows (there were three tiny little lumpy half-pillows in the room that would barely be enough for one person), that they had none left. The lobby was sweltering (this was in late May), and the room wasn't that much better even when we pumped the A/C. There were literally THREE hangers in the closet. And the "gift shop" (where we went to get bottles of water/food for the night) was almost completely bare. They also took $50 from my credit card for a "deposit" that will allegedly be paid back (we haven't checked out yet) without having first told me. A deposit is one thing, but they should at least tell you at check-in. This place should be condemned. Shame on them all. DON'T MAKE THE MISTAKE WE MADE!! GO SOMEWHERE ELSE, EVEN IF IT'S A LITTLE MORE MONEY!!!

The staff was super rude. I understand they were very busy but there is no need to be rude. We were told our room would be ready at 2. Our room wasn't ready until almost 5. They gave us another room that was ready. I don't understand why they didn't do that sooner. We had to wait 2 hours for a room. The room was dirty. The sheets had stains and holes. The elevator didn't work. The ice machines didn't work. The pool was discusing and unusable. The pictures online are very misleading. We ended up only staying one night and checked out early. We would not recommend this hotel to anyone.

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Ok

The first room (101) had been occupied by a smoker but the staff was able to move us to another room which was satisfactory. The ice machines on levels 2 and 3 were out of service.

Needed a place to stay last minute so I looked in the area. The price was good, that’s about all I could say, so I selected this hotel. After posting online I drive to the hotel and saw a big red violation notice on the front door. It was on the sliding door so you really couldn’t read it. After checking in the clerk told me the elevator only worked going up and you had to take the stairs down… I didn’t have my knee brace, but thought I could handle going down vs. up. When I made it to the room, You could hear the outside as if a window was wide open. While spraying/wiping the room down I noticed what appears to be old blood stains on my duvet and it was terribly ripped. It was late, I was tired so I threw it off and slept under the sheet. The next day I informed the front desk on the status of my room (and showed pictures). The clerk stated she would move me to another room. Her shift ended at 3:00 and I didn’t make it back in time to deal with her so I had to deal with the next clerk. This clerk a rude and very short with me. They moved me to room 330 but while she did that she deactivated my first room key putting me to go back down and up and then back down the stairs which at this point was hurting my knee. When I finally got into room 330 it smelled like mold/mildew. I again sprayed things down and noticed this duvet was also terribly ripped as well… OH and both bathtubs were horribly stained… I got up to go to the bathroom I noticed two baby roaches in the bathroom. There is one thing I don’t do and that’s bugs. I gathered my belongings and checked out (didn’t even stay a night I paid for). When I got to the desk and told the clerk she seemed upset that I was checking out and again was very short with me. This was the first time I’ve ever had a horrible experience like this… I hope somebody read this review and take it to heart. They definitely have some co MAJOR upgrades to year to.

The room was filthy, stains on rugs and bed, cockroaches all over, strong paint smell in the room, mold on curtains, dig barking in other room… we decided to leave and book at an other place.

Room was comfortable and clean.

Customer service was ok. When I arrived to check in there was a customer complaining about a bug in her room. My room was ok but the restroom was a little dirty. The doors were dirty the restroom itself needs some repair. The luggage rack was broken. The ironing board was falling apart. The room door lock was broken and it looked like it had some type of water damage. The shower curtain rod was broken. The restroom on the first floor was flooded when we got in. We will not be staying here again.