The Westin Baltimore Washington Airport - BWI

My favorite place to stay when visiting Baltimore

Always a pleasure staying here when in Baltimore. Great location.

Good gym large rooms comfortable bed

Wasn’t told about breakfast menu first day

Amazing experience!

I wish we were told the pool was drained when we checked in. I even mentioned swimming and no word that it was out of service. The restaurant took forever to seat us and to take our order - the waitress not the nicest est and seemed to be rushed. The bartender was nice. The staff overall could be friendly and happy.

The room was quiet and I got to rest well, which was the top priority. But the sheets felt like unchanged from the last guest. The reataurant staff start to pack breakfast buffet up around from 10:20 so we could not get what we would like to after that.

They don’t answer the phone. The shuttle never runs. It’s awful. I’ve never seen such poor service. I made a Terrible mistake. I’ll never use this hotel again. When I call customer service, they say the shuttle is running but after two hours, it’s obvious it’s not running. The service is terrible and the customer service is a joke.

Nice

Property was nice. Airport shuttle took over an hour to arrive at the airport after 2 calls to the front desk. The overnight attendant was neither apologetic nor helpful. The driver was the same. Original front desk agent who checked me in was very pleasant. Management I’d suggest a check in with your overnight crew-they could use some customer service training.

I stayed two separate nights at The Westin Baltimore BWI and had a different room each time. The first room was at one far end of the building and had no Wi-Fi at all. (The guest network did not even appear as an option on any of my devices.) The second room, which was much closer to the central elevators, had a proper connection. The sleeping and lounging areas of the room were very nice. The comments I have here are that the "bright" and "dim" settings on the lamps in the room were basically the same, and that neither of the two pillows provided was in the "Goldilocks zone" (one was too soft, the other too firm). Otherwise, the rest was great—mattress, curtains, available space, noise level, view, etc. The bathroom was generally good, though the water pressure was quite low. I really liked that they had liquid soap dispensers in the shower—rather than relying on bar soap. Overall, very good experience; easy 4/5.