Horseshoe Tunica, A Caesars Destination

The check-in process was easy, and all of the staff was extremely helpful. The bed was comfortable and there was plenty of hot water for my bubble baths. There was a problem with the toilet seat coming loose, but I was able to fix it. My traveling companion, who is a wheelchair, appreciated the accessible room with the low hanging closet bar, security locks, peephole, and safety bars, bars, bars in the bathroom. One mistake though, the nightstand was placed in front of the closet, thereby, making it impossible for a wheelchair to fit.

No breakfast was included, so travelers must remember that you have to physically leave the casino in order to get something to eat, if you are hungry before 8:00 in the morning. In addition, if you are a coffee drinker, there are no coffee pots int he room, nor anywhere to purchase coffee int he early morning hours.

Worst casino experience ever period. Don’t go

Staff was pleasant. Jack Binion restaurant was okay, the server was very nice.

The room we were in definitely needed updating. The couch had stains, the bed was old. There was no coffee maker nor microwave in the room. When we were leaving we tried calling the front desk and couldn't get a hold of anyone to help with the luggage

Had an issue with the a/c in the room not cooling. It also made such a loud noise that we couldn’t have a peaceful rest. Phone didn’t work either. I messaged the host about the issue asking for a partial refund or a comp. That was over 24 hours ago. The staff needs to be more attentive and involved. We paid good money for the room but received no acknowledgement for our grievance. The facility overall is ok but the staff needs an adjustment in attitude and attentiveness. At least Southland has that figured out.