Bay Gardens Marina Haven

The best part of this place is the staff they are so friendly.

Just a few issues when booking via theird party for billig.

Everything

Our second last night the room had a smell, we reported it but was told that we wouldn't get a discount of the room but off our next visit. I think this could have been handled differently.

L ensemble

The crew is very nice.

Beds aren't comfortable, food isn't that good, the check in is too late and check out is early, doesn't have elevators, also the room is less than simple.

L’emplacement, et le cadre

Le café La propreté de la piscine

Good 👍

Location and most staff willing to help.

Reception communication between each other and other staff within the larger team. Cleaning unsupervised so places were missed.

Front desk service was not good. Yes I came in about 3:30pm the front desk person was busy chatting at the side with another coworker. My presence was never acknowledged until I had to shout “hello is anyone home” another staff walking by said “someone will be with you shortly”. I had to wait for room to be cleaned which was understandable, however getting to the room is smelled of insect repellent. I was in the shower there was a knock at the door seems the housekeeper forgot to put pillow cases on all pillows. I told her to please give me 5mins to get some clothes on. She said she would come back she never did. I called front desk and was told the staff already left. I slept with no pillow cases. The entire experience that night was not good. Seems there was a party or something in the adjacent building so it was noisy until about 2am so I did not fall asleep until morning so I missed breakfast. Same thing the Saturday night. I was very disappointed overall.

There was loud music by the pool from 4pm to 10pm. This cannot be acceptable if we would like to rest.