Catalonia Montego Bay - All Inclusive

The room, pool

Food , activities was bored

Was a wonderful stay ! We have stayed at the property 3 times now ( twice before when it was holiday inn) and it keeps getting better . We had a special occasion while we were there and the ladies at guest services and manager Rayean went above and beyond for us ! The service was really really top notch .

The premises is in located in a good area. Very convient to amenities.

Being all inclusive was important to us, the food was better than I have experienced at other all inclusive. I understand the property had recently been purchased by Catalonia and they are doing some upgrades. It’s still in good condition, but the friendliness of all of the staff was an extra bonus that made the stay enjoyable in every aspect.

Our first room was exactly what we wanted. The only downside was live music by the pool in the evening, and our room was above the pool bar, which stopped serving at a good time, but people hanging out around the area talking loudly were a bit of a challenge, we asked to move rooms. It was instantly done. The only downside was the bed set up was not what we had originally desired, but the quiet location of building one and the ocean view made all the difference.

The experience was nice. The staff is friendly and welcoming. The food was great.

Good

Will Never recommend, or visit again. Upon checking in, I was assigned a room on the first floor with a walkout sliding door that lacked proper security. The only locking mechanism was a U-shaped lock that could easily be unhooked from the outside. I requested a different room, I encountered the same issue, three rooms later and still no resolution. All rooms had broken sliding door locks holding them closed with a u-shape sliding door pin. I was offered another room on the third floor in the same building #1. However, despite my specific request (I originally paid for a 1 bedroom ocean view) no double beds. This new room featured double queen beds. After viewing yet another room, only to find gecko like lizards running around, I reached my breaking point. The bellman’s comment regarding my “pickiness” only added to my frustration; stating ( “if it was somebody else, they would have taken one of tha rooms, you too picky. They can only give you rooms based on what you pay and since a basic room you got, that’s what they gon’ give you”) it’s unacceptable to be made to feel this way when I had already indicated willingness to pay for an upgraded room. After about 2.5 hours of waiting and back-and-forth communication, I finally received a room on the opposite side of the building. I believe that regardless of what I paid for my stay, comfort and safety should be very important in any hotel. It's disappointing that your establishment failed to provide either during my visit.

I had a very fun and relaxing experience with the staff members I highly recommend for anyone to come here and get the experience of awesome hospitality I definitely enjoyed my birthday week with this hotel/ resort. Definitely book!

Lots of sea grass in swimming area I know it’s the ocean but around the man made island. Terrible Buffet lots of food no flavor at all Rooms in bad shape cats are treated badly