Catalonia Montego Bay - All Inclusive

Friendly staff and location

The variety of restaurants to choose

Decent stay despite it being an older resort & undergoing renovations. Didn’t have hot water the first day but it was fixed. The staff made the stay worth it!

I got sick while I was there and there was no taxi avaliable to take me to the hospital. And there was not a property cart to take me to the parking lot. And I could barely walk

Despite being renovated, it was fairly good in all departments

Place was being renovated, so the elevator wasn't working, and the receptionist at the Asian restaurant was rude

Amazing

Room and bathroom

Even though it needed updating it was quite pleasant to stay in. Food was great staff were friendly and helpful. Love the bed very comfortable my space was quite

Couldn't figure out the hot water on the shower

The food

Horrible service and they tried to scam my debit card 3xs for 2,122$ now at bank dealing with this horrible matter won’t be back ever again at that hotel Please be careful if you do book with them and use a debit or credit card!!!!!!! Loved Jamaica but not the stay will be staying at the RIU in the future!!!

So starting from the top of the list and going down upon arrival, we were putting the wrong room after specifying at the front desk what room we had reserved and paid for then being confirmed that yes that was the room we were booked for and then arriving to the incorrect room. We called down to the front desk and inform them that they had given us the wrong room. They apologize and said they would send somebody up with new room keys and help us move our luggage to the correct room four hours later after waiting around for said person to bring new room keys up And wasting our afternoon I called back down to the front desk and told them we were coming down with our luggage and belongings to get the new room keys. They said we couldn’t because they had already given them to somebody who was supposed to be bringing them to us. upon finally getting the new room keys Are you getting situated We realized it was still the wrong room, but didn’t call back or complain and just may do with it. We were supposed to have a queen ocean view room. With a separate living room that had a pullout bed with the couch we ended up with a double partial ocean view room and they pull out couch. Had a horrible old nasty mattress with no sheets nor pillows call down to the front desk to ask for a set of sheets and pillows for the couch never received them. The next issue we faced was the shower leaked everywhere causing serious slip and fall hazard i myself fell twice. And we had to use multiple towel

This resort is beautiful. The proximity to the airport is great. However, the staffs are incredibly rude. Front desk and the Guess service desk were friendly. The rest, dining, bars, etc. not very friendly at all. You can’t even ask a simple question that you either get an attitude or they completely ignore you. We thought it was just us, but after chatting with some other guests, they had the same complaint. We were not impressed with the quality and variety of the food either.