Hotel Mountain Paradise

El desayuno es bueno, sólo que podría tener más variedad...

Tal vez un menú para niños más variado

Disappointing Service and Unfulfilled Promises Regarding Connectivity Issues While Mountain Paradise Hotel offers a beautiful location and decent accommodations, our stay from December 25th to 27th, 2025, was marred by significant service failures and unkept management promises. Persistent Connectivity Issues: We were originally placed in Room 317, where the Wi-Fi was non-functional. We were moved to Room 319 under the assurance that the internet worked there; however, it was equally non-existent. In an area with zero cellular network, Wi-Fi was essential for us to plan our daily travel and, more importantly, to check in on our one-year-old son at home. Contradictory Management Resolutions: A supervisor (Daniel) acknowledged the localized technical issue and initially offered a full refund or complimentary amenities. Since I am pregnant, the amenities were not a suitable alternative. Daniel promised to email the refund details that night but failed to do so. The following morning, he retracted the initial offer, stating a refund was only possible if we vacated the room immediately—an unreasonable demand during peak season. Unresolved Refund Agreement: Upon checkout, we negotiated with the General Manager. While we understood a full refund was no longer on the table since we stayed, we mutually agreed upon a 50% refund. Lack of Accountability: Despite this verbal agreement, the hotel has since refused to honor the refund through our booking channels (Capital One Travel/Expedia). Conclusion: The property itself is lovely, but the management's practice of making false promises to guests in person and then ignoring them after checkout is highly unprofessional. We would have preferred honesty from the start rather than being misled throughout our stay.

Spacious room, supremely comfortable bed, huge bathroom with the famous Jungle Shower! Beautiful view from the patio. Easy walk from the office and amazing landscaping everywhere.

Nothing, may be only the birdlife around

Very disappointing stay – we left оне days earlier The staff was absolutely unprofessional and unhelpful. From the moment we arrived, their attitude was careless and indifferent. The rooms were dirty and in very poor condition. They look nothing like the photos. The bathroom was a complete disaster – advertised as a “waterfall shower,” but the shower cabin did not work properly at all. On top of that, the entire bungalow smelled extremely strong of artificial perfume, trying to cover unpleasant odors. The smell was unbearable. The whole place felt neglected and badly maintained. Nothing about it was cozy or relaxing. The food is overpriced and absolutely not worth the money. The quality is very low and nowhere near the level you would expect, even for a basic hotel, let alone one that presents itself as something special. The experience was so bad that we decided to leave one day earlier than planned. I would definitely not recommend this hotel to anyone.

The view was gorgeous! This was our favorite place we stayed at in Costa Rica! We loved waking up to see the volcano, the cacao plants, hummingbirds and other animals about the island! All beautiful. The food was good, and I loved the buffet breakfast. Restaurant was expensive!