Hampton Inn & Suites St. Louis - Edwardsville

Slept well

When I arrived, there was a staff member named Arielle who was supper sweet and accomadating which was my like. I dislike that the linen was dingy and dirty. I dislike that I was up at 4 am killing flying bugs and couldn't go back to sleep. Before I left, I let the lady at the counter know about my experience and there was not so much as an offer to make it right.

King size bed in my room but pretty sure they tried to put on a queen size sheet. The matress was very soft and felt "broken down" the one chair in the room had several stains on it. And i killed multiple gnats or fruit flies in my room.

No pool or hot tub.

The blind was held up with clips, The toilet was dirty and the toilet paper holder was broken. Also, the shower head in the shower had parts missing.

Nothing

One the most horrible stays I have ever had in my life and paying over 150 dollars per night???? From outside looks good. Inside is a horrible experience. Dont get close to this place. I wished i listened to the other people reviews. The hotel was fully booked according to its staff. Whatever you asked them, they would say NO we are fully booked, and asking you I'd you would check out and leave the hotel????!!!!. So disrespectful. There was no fridge in my room. The bathtub was so unclean that I needed to wear plastic mask on my feet to take a shower. Bugs and bugs. The faucet of the bathroom sink was sooooo loose i needed to take video and report it to make sure they won't charge for that after I left 🙃 Awful experience for this much money. I will get the money from my company but I thought you might want a piece if advise: Do youself a favor and don't go to this place. Unless they give you a room for 50 dollars or so.

Got there after dark and the entrance wasn't lit so I missed it. Saw a gravel drive going in the back way and saw a K9 cop there. Should've been my first clue to keep on going. 1st they put me in room 107. Shower floor was black with dirt and the shower doors were broken. Went back to desk and was going to leave. The clerk was then there with a manager? Named John. They told me I could be upgraded to a renovated room upstairs and they'd take this room out of service. How didn't they know it was bad before? Then stayed in 206. The carpet was not swept with debris all over. No hair dryer. Only 2 towels. Shower had black marks from shoes? And perhaps mold or mildew. It was wet. Toilet seat was up, looking like it was used by workers or something. Shade didn't close all the way. My feet felt sticky from walking on carpet. Wall was puckered, a light switch didn't work, the door was ill fitting so you could see the hallway from inside the room, a/c was noisy. In the morning, I couldn't find anyone to check out. Turns out the worker was in getting herself breakfast. When she finally came, I asked for ghe manager (posted as being on duty). I was told the Mgr wasn't there. I asked for a call. Still waiting.