Grand Mercure Allegra Hervey Bay

Everything.

Nothing

I requested a room at the front - near the beach, and a late check-out. When I arrived I was told I didn't have a beach-facing room and to request one next time. When they checked, they saw that I had made a request, but it was too late by then. Our room had no view sadly and the bedroom was right above where the bins were collected which meant being woken up at 6 by the noise (I am not a heavy sleeper). Also, the beds were very uncomfortable (way too soft) and the pillows were high and hard. Personal choice on in that regard though.

The layout of the apartment was brilliant, the property was really well maintained and the pool was great

Layout, space, everything beautifully presented and everything had been thought of.

Nothing

Location

Pool made loud noise all night, toaster didn't work properly. Room was so hot and stuffy air-conditioner was not on for arrival..

everything in the unit was not working or damaged

everything was great . Lovely pool . Good location .

Had to ask for a towel for pool ? When reception is not manned all day not great as needed to wait until next day when was manned to get towel .