Four Points by Sheraton Hangzhou, Binjiang

Great room services, delicious breakfast.

Breakfast was below expectations from a 4 point Sheraton standard . Disappointed

Quality and varieties- below expectations

Hotel is great. Staff at check in was knowledgeable. They speak perfect English and procedure was smooth and very quick. Room is big enough with a nice view. Bathroom was perfectly clean with all amenities which you may need. Bed was comfortable and pillows was soft. Nice gesture was complimentary bottle of water.

Todo bien de acuerdo a lo que espetaba.

It was a clean excellent hotel and is a full Non-smoking property so there is no residual smoke smell anywhere. Facilities are also good and well worth the rates we paid. Another very good aspect for Indian travellers is that there is an Indian restaurant just adjacent to the property so Indian travellers will be able to get Indian food in China which is otherwise quite difficult to get or you have to go far. Overall a great property.

The room temperature was set at 25 degrees with heating on and it became too hot at night. It could not be adjusted as it was centrally locked. I would have preferred a room temperature of 22-23 degrees Celsius.

It's a decent property, not very high occupancy, staff also seems on the lower side, had only breakfast, spread was predominantly Asian/ Chinese Although weather in Hangzhou is good , the rooms were stuffy, no ventilation and the airconditioning seems dated or the hotel tries to cut cost, inspite of setting the thermostat at 20 degrees middle of the night the room becomes intolerable hot and then you reset the thermostat , also a lot of noise from inside the AC vent , not so if something was loose or was a rat, Outside the hotel there is a good Indian restaurant and a McDonald's outlet in the same complex, which takes away the eating woes especially for Indians. Was an ok stay, could have a lot more better

Hotel was good but felt like it was abandoned. Pool closed and surrounds all closed down and construction going on. Often at breakfast more staff than customers. in the bar only one choice of beer and very little else. Staff were friendly but the whole experience was strange