Renaissance Boston Seaport District

Renaissance is synonymous with high quality, comfort and excellent customer service. Renaissance Seaport (Boston) did not disappoint. It was clean, comfortable, the front desk was very accommodating. I also love the convenience of Starbucks (the resort fee allowance of 2 each day, and clam chowder) Bravo!!!

Stayed for 5 days, no hot water throughout the entire stay. Cold showers daily. Each day promised by staff that the hot water boiler would be fixed later that day and that we would be refunded for the days without hot water, given free breakfast etc. at checkout I was charged full price for the entire stay except for a free packet of Doritos. The hotel bar is brutally cold as well, air conditioning is far too potent. This was not a fun time at all. I understand things can break but if we had been told they couldn’t fix it we would have checked out and gone to a different hotel

Very convenient to Logan Airport and to the Boston waterfront.

The room and facilities were very clean and the area is nice and walkable. The breakfast was great and there was a nice pool for babies there However, something’s could be improved 1. The spa was not working during our stay 2. Bottled water are not included and most of the time I even could not find a jar of water in reception 3. Warmer reception was expected. The lady who welcomed us on the first night was not very friendly and it disappointed us a lot

Having no hot water for two days sucks

Unfortunately, during our one night stay before taking an early morning plane from Logan Airport, there was NO hot running water in the hotel, so no showers!

Great room and accommodations.

The room was clean and even smelled very nice. I don't like drunk people but that's not the hotels fault.

The hotel itself is nice, location is great, however it was the first time in my life experiencing such a rude person in hospitality while checking in. There was no hot water, according to them tge whole building due to a water pipe burst. We asked for extra linens twice since we had 3 people in a king room and they never provided them. They never answered the phone so we had to go downstairs.