Justine Inn Savannah

The place was beautifully furnished and the staff was very friendly and helpful. It felt like staying at a rich aunt's home. Breakfast was delicious and served in a grand dining room. The location was in the quiet historic district lined with very beautiful homes and gardens. Abigail and Terry treated us like family. They were awesome!

I just wish the coffee was better. It was a bit weak for our taste.

Abigail and her staff were wonderful! Everyone was very nice. The property is beautiful and our room was perfect for us. The breakfasts were delicious. The parking was not great - there is no parking lot and it is all street parking. However, it’s no different than the rest of historic Savannah because it’s all pretty much street parking.

Good breakfast: different each morning. Very friendly and helpful staff. Perfect location for a relaxed visit to Savannah.

Abigail is the best, I am so thankful we selected the Justine Inn, she is the hostess with the mostest!

na

Abigail was our hostess. she was friendly, helpful, and kind!

nothing

THe innkeeper, Abigail is fabulous. It was in a lovely area and beautifully appointed inn.

There was no housekeeping of the room each day.

Everything was wonderful. Centrally located, beautiful accommodations, lovely stay. The best part was Abigail, our concierge- so accommodating and friendly and knowledgeable. She went out of her way to understand and meet our needs. Genuine Southern charm.

We enjoy staying in 150-+ year old houses with all their stories. Staff was grea. our room

Staff was very welcoming

Loved the room

I'm a little sad to write this, but being a world traveler; I want to inform guests of our experience in that maybe some things can be helped. This was our second time at Justine Inn. Our first time here was exceptional. We were greeted warmly, in true southern hospitality spirit, with a personalized charcuterie appetizer, a welcoming drink - a friendly atmosphere. The rooms had peach cookies (packaged) on the bed and treats for our pup. We felt so special and it was the main reason for our second booking. But this time; things were very different. The home was missing something. It felt empty, and unwelcoming. When we arrived we were given a drink but it was abrupt. No welcome back/acknowledgment was given and that seems very easy to accomplish. Instead we were abruptly asked when we wanted breakfast - not where would you like to eat - inside or out; no guidance for where our pup was welcomed. And what really struck us is that this location puts on the website specifically that they are dog friendly. But - no treats were given (Brownie, our pup was in our arms and it's not like she missed it). No treats in the room, no little water bowl or anything to embellish that this is something they offer. Again, unlike last time. The woman who 'welcomed' us (and that is a generous word), seemed rush, said she needed to leave, seemed uninterested in her guests. Like I said, last time we were greeted so warmly it was locked in right then and there we were coming back. The dining area used to have treats out all the time and this time there was nothing but two bottles of water and some scattered leftover Easter candy. For an historic home of grandeur, this seemed very tacky. An afterthought. The fan in our room was obnoxiously unbalanced and loud throughout the night. I was celebrating my birthday and that was in the comments I believe when I booked it. My husband mentioned something to the host/manager - whoever she was - and she just said "happy birthday". What's the point in asking if you're celebrating something if even a simple hand-written note can't be provided. There are so many little things this property did which made the guests feels so special and I'm unsure why they were changed. The host said she had only been there for six months and I would like the owners to know that she does need some 'southern hospitality' training. We asked to eat outside in the morning with our pup and it just seemed like a huge inconvenience for her. Again, don't market yourselves as dog-friendly when you're not making an effort to welcome the dog for heavens sakes. Instead we were adorned with conversation from her about guests she didn't like, and how we shouldn't use a bathtub in a hotel, and how we shouldn't use robes and that's why they don't provide them. (We didn't ask, mind you). The whole experience was odd, and we felt uncared for. There is nothing special about this place any longer. We will look elsewhere. If you are not travelling with a dog, I highly recommend the Eliza Thompson House where their staff is exceptional, and they tidy to the most intricate things to make you feel special. The only good thing I can say is the street is lovely and it's a good location for walking to everything; but most places you stay in Savannah are walkable. Hopefully, this location can get their hospitality back on track.