Best Western Plus Richmond

The front desk worker was kind and did help us when we told her that we did not want to stay at this hotel, but other than that the hotel was completely disappointing.

Driving up to the hotel we could tell that it was the most dated hotel on the street but that didn't bother us because we got a really good nightly rate. Once we drove into the parking lot we saw lots of people just hanging out in different areas and a car right in the front with a slashed tire. everyone was staring at us and we were instantly uncomfortable but wanted to give this place the benefit of the doubt. We walked inside the hotel and the smell of mold was very very strong, there were holes in the walls and ceiling and there was an alarm going off and no one in the lobby was concerned or tried to turn it off. We got the key to our room and were praying that the room was better than the lobby but it was not. we pretty much walked in and walked right out. The door was extremely flimsy and there were stains all over the bed, the carpet, the couch. It was actually disgusting. We ended up cancelling the rest of our stay there and went across the street to the Springhill Suites by Marriott and even though it was a lot more expensive it was definitely worth it. I will never stay in a hotel that made me feel the way I did in the Best Western Plus in Richmond, VA.

The woman at the desk overnight drove and picked me up at the airport at 3 AM. My flight was very much delayed! I was so very appreciative!!! Lovely woman.

The hotel in general is a little worse for the wear. Doors are banged up, etc. It's been spiffed up some, but it still show signs of wear. breakfast was good. Price was excellent.

Staff were nice. Location was good. Parking was a little cramped but fine.

Room was clean but top sheet of my bed had cigarette burn holes in it.

The room was clean and comfortable. The breakfast was good. The staff was courteous.

The shower leaked onto the floor and the closet door was broken. The room for breakfast looked like it was in the process of remodeling. The elevator was shut down unexpectedly and fire fighters were seen going down the stairs and guests were given no information about it.

The location

-The bed is uncomfortable