Best Western Plus Richmond

Breakfast

Staff was disorganized, confused, and not helpful. The room was not ready after checking in. We were moved twice, ending up back in the original room. Holes in the wall and broken shower tiles. There was furniture piled up in the hallways. There were groups of men in the parking lot just below us playing loud music and drinking beer until about 10 PM. When asked about this the front desk person said they should end about 9:30.

None

The place is outdated. I didn’t fell safe on the place. The parking lot have clients drinking outside at the parking lot. Bed wasn’t comfortable.

Nothing.

Everything.

Staff was very nice

property was run down

Friendly staff and comfortable bed and pillows

The location near the airport was great. The airport shuttle was nice and convenient. The driver and front desk staff were helpful and kind.

The hotel did not appear to be kept up well. There was a persistent loud beep noise every few seconds that came from near the front desk. Patchwork within the rooms was evident and apparent. Cleanliness was reasonable. There was a very loud and intoxicated room of people playing loud music across the hall. My room phone didn’t work. I had to use my cell phone and call the hotel phone number 4 times before someone answered. The front desk person went to the room to address the noise, which improved for only 3 minutes. I called the front desk again and was offered a different room, which I accepted. I ultimately had to move rooms after 12:30a to a handicapped room with a smaller bed. The front desk person was apologetic. There was no offer to discount my room for the inconvenience, downgraded room, and disruption of my sleep.