Grand Victorian - Spring Lake

Great stay, quaint place and area, quiet beach, very relaxing, and convenient to get to other more populated areas.

My sister stayed at this resort last July. Due to it being very noisy , she was booked at a special rate for this summer. She also has an email showing the rate. They went ahead without permission and charged her credit card the full amount at the regular rate. She has been going back and forth with Allison. She has called her names and has been nothing but rude to her telling her she trying to swindle them. After she forwarded her the email , she was then told she will honor the rate , but needs to tack on resort fee and processing fees. Today she gets an email with no explanation , telling her they are charging her the regular rate . That she can cancel. I just got off the phone with her , she is the rudest and just keeps double talking me , telling me how that rate can’t be. No matter what I said , she just refuses to honor the rate. It’s in black and white.

I would have like to have known that I had a designated parking spot behind the building before I parked on the street!

Allison from hotel emailed me she upgraded my room snd it was on the 3rd floor room 17. Not true it was a a small 12x13 room with a wall heater and a bathroom with no towel hangers one hook on bathroom door. Barely room to navigate around the bed. Rooms were clean but towels were still damp. I had only one hand towel which was dirty & one wash cloth. Since no one was on site when I arrived at 3:00 pm I could only send an email to ask 4 more. I am in my 70 s and had tremendous difficulty dragging two heavy suitcases up three flights of steps. My daughter had a broken displaced hip snd could not help me. Don’t expect any assistance with anything. TVhad No volume control and blaringly Loud. hotel has three floors of rooms. A Italian seafood restaurant takes up the first floor Hotel and restaurant share the only entrance. Anyone can walk upstairs at any time to your room if they have entered the restaurant. The dinner at the restaurant was great until - I awoke to a migraine, vomiting and severe diarrhea until I was dehydrated. I left the hotel snd went to my daughters to recuperate. Im very allergic to mussels; since there were a few menu dishes with mussels I surmised my dinner must have been in contact with mussels. I recovered quickly at my daughters apartment . the air at the hotel was stuffy, I awoke both mornings with a severe migraine. The $200,00 daily charge with NO breakfast is way overpriced. I left hotel at 8:00 am; office still closed.

The Grand Victorian (GV) has very little to offer other than it’s location across from the beach. The GV has no lobby or sitting areas where you can congregate with friends on the main level as they have sold all the available space to the restaurant. There is not a public balcony to relax and enjoy the ocean view. If you don’t want to sit in your dated ,small room there is nowhere to go. GV is an indoor operation. It does have a small grassy area with lawn chairs next to the parking lot….but no pool. If you have luggage don’t expect help getting up the steep stairs as there is no elevator (or bellhop). There is no lobby personnel after 8pm as they close the front desk at that time. After 8pm you enter the front door with a punch code they give you however anyone in the public restaurant (which has a bar ) enters/departs the premises on the other side of this “locked” front door which would enable them to climb the stairs to where your room is at will. No security. Maybe they wouldn’t because they would be deterred by the steepness of the stairs. UNSAFE. The restaurant is supposed to close at 10pm but did not the two nights we were there so don’t expect any peace and quiet if you are on the second floor until later. FYI. The restaurant does not provide room service or offer breakfast. Not an option at the BV. The staff at the GV are helpful and nice but they are operating a deficient structure which charges top dollar and offers next to no amenities (including parking for most rooms). Nothing “Grand” about this place

The location of the Inn is perfect - walking distance to town, and directly across the street from the boardwalk. We stayed in room 4 and it was just right. The front desk was helpful and the bed and room were comfortable, clean and quiet. The staff went above the call of duty by mailing back our jackets, which we forgot in the closet. Many thanks and we will be back!

Noone at the hotel to greet you, restaurant downstairs is a separate business and on both Sat and Sun at 730am they were vaccuming loudly completely oblivious of hotel guests

Room was small for the price and no breakfast service.

My wife and I spent one night (anniversary) at the Grand Victorian. The location at Spring Lake is beautiful, just across the street from the ocean and the town shops are just a few blocks away. The room is compact but had a nice bathroom/shower and the bed was very comfortable. However, at 11:45 PM I was wakened by the very loud group (music and talking over each other conversation) in the room next to ours. They were so loud that they didn’t hear me when I loudly knocked. Someone said “What was that?” when I increased the knocking and on the fourth try someone in the room said “I think we’re making too much noise!”. He opened the door, apologized and then the decibels went down but that was pretty much it for me as far as sleep went. They do have signs in the hall noting that after 10 PM it’s time for quiet but that did not happen. So, nice room but you’re taking a chance as far as sound and a quiet stay goes.

I'm 75 years old and to walk up 3 flights of STEEP stairs carrying my luggage was not fun! The front desk young lady was pleasant and helpful but I think she was either exaggerating or misinformed when she said room 17 was one of the larger queen rooms.??? perhaps our mistake was the third party reservation. The bathroom was nice and clean but you had to negotiate the encroaching door to get in and out. My disappointment was the price of $293 per night for a room that SMALL!! In my view despite it being oceanfront in beautiful Spring Lake, room 17 was grossly overpriced. Otherwise the wedding was very well done and your restaurant is very good.