Hotel Sierra Resort Hakuba

The premises were beautiful. You could sit and look around all day

Due to the language barrier, we seemed to not get enough information when checking in. For example, there were time frames for when you could book dinner, and there were drinks and snacks available in the lounge but we didn't know. Maybe, if there was an email or written information sheet in English when you check in - then we would have been able to enjoy the facilities better.

Breakfast was incredible and the amenities are top tier. I was thoroughly impressed with the resort and I can't imagine staying anywhere else in Hakuba

The onsen was incredible all the hot bath experiences awesome Food was lovely Great location

Rooms: We had the Executive Suite which had a living room and bedroom and a tub on the balcony too facing the courtyard. It was spacious for a family of 4. I think the living room had two sofa couches, but because we have little kids we didn't use it. It was on the East wing which seems like the larger rooms on that side. Everything was clean and in good condition. There was an air room filter and heat control. Also heated floors in the bathroom sink area which we used to dry our snow clothes and gloves. Our toilet had a lid which opened automatically and flushed automatically. The best toilet! At least in my wing of the building it was quiet. I hardly heard any noise outside, through the walls or outside my door. I think I didn't visit during a busy time, but non-the-less the rooms seem pretty sound proof. They refresh your room everyday and replace the water bottles, towels, toiletries and yukata. I saw staff cleaning the outside of room windows so it seems they work hard to keep the rooms clean. The hotel's general appearance is older and some things like the hallway carpet needs updating. Also the private onsens don't have a bathing area and that needed repair. The public onsen is nicer than the private ones. Service: All the staff is nice and helpful if you ask questions. The staff at the breakfast buffet are a bit sleepy and the younger generation, but hey. . .I'd be like that too if I had to wake up early and work late. I think the staff were the same ones during dinner. So they must have some kind of split shift. The country has a more laid back feel, so unlike in Tokyo where they have a lot of staff meandering around, the staff here are more in the background. Of course if you need something, they are always around to ask questions and there are always people at the front desk to welcome incoming people. Location: Its not easy to get to and from the ski hills if you're using all the different shuttle busses.

Shuttles that run more often because unless you have a car you can't get around very easily.

We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!

Great property, staff and experience

Very good, and valuable Relaxing with good hot spring

Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.

Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby