DoubleTree by Hilton Hotel Savannah Airport

Good location and clean

The shuttle bus stops running at 11 pm and no where while booking does this information appear. We waited 30 minutes for an uber when we arrived at 11:45. Worse was several hotel shuttles were active

I like the location

It wasn’t what I expected

My first time in the US & first vacation in over 7 years... Booked double tree Savannah Airport as we were looking for a hotel with a pool and had incorporated that into our plans. Booked on a No Prepayment Needed basis... Arrived at the hotel after a long drive from across the state to find out the Pool was unavailable; some prior information would have been good as we would have then booked elsewhere. Room itself had issues, privacy was a concern as the room door wouldn't lock from the inside, and the hallway light in the room was also faulty so we had to keep the bathroom light on and leave the door open so we could use the microwave and coffee facilities (kinda unhygienic!). The staff were very good however their hands were tied on what they could do, we were offered free breakfast however it doesn't make up for the lack of information regarding the pool as it had effectively ruined the plans for the day. Also a charge was taken at booking despite ' No Prepayment needed ' being clearly stated on the website (I have screenshots), and both that charge and another further£50 charge (3 figures all together) STILL haven't been released back to me despite the invoice being fully paid and cleared by me. Again, staff are very good, friendly and try to help... but we definitely expected much better from a prestige name hotel with regard to facilities availability and room quality. At the time of me typing this I still haven't seen my money released back to me, nor had an email response back to my complaint. Quite Disappointing.

Room was clean and modern. Even though only a mile from the airport, we really never heard a plane. Staff was friendly and accommodating. We had an early flight out, so we did not stay for breakfast. We would definitely recommend it for those looking to stay in The area. Our trip to the airport in the morning (early, 5:30) was quick, literally less than 10 minutes from the hotel, drop off the car and into the terminal.

Proximity to airport

Some miscommunication with shuttle time pick up

Staff were very good, both bar staff and reception staff.

Swimming pool wasn't available which wasn't on the hotel website, and this was the main reason why we booked the hotel in the first place. The hotel also took a substantial amount of money (mid 3 figures) in addition to the actual booking amount without consulting us first, be aware of this as it almost crippled our plans as the amount of money was pretty big! The hotel room also had issues, the door wouldn't lock from the inside and the hallway light in the room wasn't working. A very disappointing stay at what is meant to be a prestige hotel. Value for money was absolute rubbish.

Had a corner room, very clean, very spacious to seperate work from rest. Staff was very friendly and welcoming! Will definitely make this the place to stay when in Pooler/Savannah from now going forward!!