Hampton Inn & Suites Madisonville

We stayed at this hotel over the 4th of July weekend using points. We are long-time Hilton members with Diamond status and have never had a problem with other hotels. When we returned home, we found we had been charged $250 in "Miscellaneous Charges." Upon asking the hotel, they told us that we had put a hole in the bathtub but could provide no evidence that it was us and not the staff that created the hole. The manager claims he has "overwhelming evidence" that we did the damage based on "lock reads," but cannot tell us exactly when the damage occurred, so lock reads are useless. This is sad because we visit Madisonville often for family and are long-time Hilton members. We have never damaged a hotel room, intentionally or otherwise, but if we had, we would have reported it and taken responsibility for our actions. Don't stay here unless you want to be falsely accused and lose $250.

Location was ok and convienient .

Outlet by the Bed did-not work. Room smelled like a wet dog. Room had dog hair all over floor

Staff were fantastic

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It's not exactly a bargain, and the rooms are in need of a refresh. The carpet in my room was worn, the paint was peeling off the ceiling in the bathroom and there was a questionable black ring at the bottom of the shower door. But the staff is super nice, from the front desk to the exceptionally kind woman that runs the breakfast bar. The hotel was blissfully quiet. There is plenty of parking. And it's right next to the expressway, so very convenient to those visiting the Hanson and Madisonville area. They just need a renovation in the sleeping rooms.

The person who checked us in, I think her name was Diamond, was quite pleasant and thorough.