Metropole Suites South Beach

Horrible hotel. Horrible customer service by booking.com and the hotel manager

I booked an ‘accessible’ room but was not notified that the shared bathroom did not have a door. The floorplan was open with no privacy. My friend and I shared a room and this was going to be a major problem. Within the first 10 minutes of arriving to the hotel, I was on the phone with booking.com’s customer service; and trying to see what my options were with the front desk. Nobody offered me any consolation. Plus, the elevator was broken. I booked an accessible room because I had recently gotten surgery and this establishment made it absolutely difficult in getting up to my room.

Ubicación

Nada

Honestly the whole thing is super cute. Our room exceeded expectations and was less than $200/night which was wild considering we had 2 bedrooms and a full kitchen. The location is incredible, less than 2 blocks to Miami Beach.

Nothing- we're already planning another trip down!

La uvicacion

Que di 100 dolares de depocito y no me los debolvieron

Location

The room was extremely dirty. On both beds the sheets were replaced but they were not clean at all. We had to book another hotel and move but this hotel simply lied about reimbursement.

The location was nice, just a block from the beach. And there is a really good Puerto Rican restaurant on the next block up. The food was soooo good!

There was black mold in the bathroom. The whole place smells like mold. The room was dirty, especially the floors. There was a bad/ heavy energy in the place. Made me feel anxious while we were inside the building. But felt immediately better after walking outside.