Hampton Inn Melbourne-Viera

Terrible experience on 12/18/25. Upon our arrival, we were informed by another guest that the elevators were not operational. We went to the check in desk and asked about the status of the elevators. The staff member confirmed that the elevators were not operating and we asked for the reservation to be released from our credit card. We were in town to be closer to my doctors office for an essential medical procedure and due to my health condition, it is not feasible for me to walk up stairs or carry my luggage up the stairs. The front desk person said that the reservation could not be released. We asked for the manager. A few moments later a woman that identified herself as Kelly the regional manager stormed out of the back office with her cell phone glued to her ear and informed us that she was on a phone call. She refused to release the reservation and said that we should just wait for the elevator repair company to arrive and fix the elevator. She could not provide us with an ETA. We asked if we could transfer our reservation to another Hilton property, she said no. We asked if we could speak with her manager, she said that would be the owner, he lives in Dubai and is not accessible by phone. We asked how to get ahold of someone at Hilton corporate, she said call guest services but “they will route you back to me.” This woman, Kelly, was not wearing a name tag, did not have business cards and when we asked her to write down her name, she scribbled it illegibly on a piece of paper. She is an absolute disgrace to the Hilton brand. We left the property and disputed the charges with the credit card company. We then checked into a nearby Marriott property where we were treated with the utmost respect and kindness.

Our room was terrible. The heat/ac wasn’t working right and couldn’t fix it.

Clean, pleasant, good value, good breakfast, nice staff

Elevator rugs need replacing. Window shades in our room need replacing.

Close proximity to everything we needed. Clean, comfortable room

Battery died on door lock one day after being there and staff had to come let us in everytime we needed in. It was finally fixed the last night of our stay

Al the building looks really nice

Nothing

Staff was extremely rude

Had problems with the tv

Staff was friendly, breakfast was good, location excellent.

We had bugs(flying gnats) in our shower/bathrooms. The staff was horrified and changed us as so as we were ready. Beds aren’t that comfortable. It really needs updating.