Extended Stay America Suites Los Angeles Torrance Harborgate

Quietness

Walked into room and there is a big roach on the restroom floor. The lady at the front desk was very very rude and was arguing with me about my reservation i told her i had one and she insisted i didnt have one and of course she was wrong

Went to check into property after 7 hours of driving on the road & even though I already had a room reserved 24 hours prior, staff stated they could not accommodate my stay…….Then I was charged $150 for a room I never checked into

It was a nice place no noice

I enjoyed everything about this place.

I booked for my parents who are both elderly due to some repairs that had to be done at their home I figured this location would be convenient for them since there are many options for food and shopping with in walking distance however they stated staff was rude from the front desk to house keeping my mom simply asked for fresh towels and inquired if they clean the rooms during your stay and she was informed they don’t clean until check out. We are not used to this since we travel frequently and have never heard anything like that before. Regardless of what the situation is apparently this hotel has no training in hospitality for a city that is over priced. I just got back from vegas last week with my rooms being fully comped and had no issues yet my parents who paid over $300 cash for 2 nights to get treated the way they did is wild.

They had no pots and pans for the kitchen to cook meals in, had to go to Walmart and buy them. The bathroom smelled of cigarette smoke, there were pizza sauce spots on the floor, the towels were dirty. I don’t recommend.

Fast service

The room was clean but need an update immediately, the carpet in the hallways looks dirty and smell bad, the front desk is messy. They only add fresh scent at the lobby to cover the smelly carpets.

Did not check in, stuck at Thrifty car rental for 8 hours, sold out of cars and I had an Expedia reservation. Could not get a car any where else! Expedia did not refund my reservation at Extended stay suites Los Angeles Torrence Harborgate.