Pacific Shores Resort & Spa

The waterfront walk is awesome, you can borrow kayaks and paddle boards to explore more of the bay. The room was not clean, the floors were dirty, the bathroom mirror still had toothpaste splatter from the last guests, and there were mildew stains in the bathroom grout. The mattress was ok, but the bed frame was wobbly and hanging on by a thread. There is also no soundproofing between units so you'll hear everyone walking and talking in the units around yours.

The amenities are great, especially with a young child. The restaurant was great and so was the spa. The beach access is plenty. The rooms are a bit dated and there is no AC in the rooms. We went during high temperatures and really struggled with the heat in the rooms.

Great restaurant awesome food Rooms comfortable. Great stay

Upon check-in, the door to our room was physically open. We were missing several items in our 1 bedroom apartment: no sheets and blanket for the pull-out sofabed no sugar for coffee not enough towels no dishwasher tabs only 1 roll of toilet paper no salt and pepper no herbal tea not enough coffee pods In addition, one of our room keys did not work. There was also not enough soap to wash our hands for 3 days and the quality of the soap was horrible. Liquid hand soap should be supplied in both the bathroom and the kitchen. The property seemed nice but the lack of supplies and multiple trips to the front desk were disappointing to say the least.

The particular unit we stayed in was quite outdated, there were others which had been updated. It was relatively clean but some areas needed a bit more attention (the kitchen cupboards doors/handles were sticky, there was lots of long black hairs throughout the unit). It is a resort/hotel however they don’t provide any room cleaning during your stay. There was no paper towel, broom/Vacuum cleaning supplies in the unit to tidy up the kitchen or other areas during our stay (1 week), when we arrived one bathroom had no toilet paper, the other only had a quarter of a roll. I called upon checking in a realizing this and asked for more to be dropped off, after many hours it still had not arrived and I went and found someone who would get it for me. As they don’t do room cleanings, they said to call when garbage needed to be picked up and place it outside the door. We did this in the morning and by 8pm, it was still there. When we asked the front desk if we should take it back inside for the night so an animal doesn’t get into it, or was someone still coming the response was “do you mind just taking it down to the garbage yourself?”. The grounds were perfect for our family and our stay, the amenities were perfect. The use of paddle boards and kayaks without an additional cost was a nice feature. Overall we enjoyed our stay, however if I were to stay there again, I would possibly look at renting one of the privately rented units, not one through the hotel to ensure an updated unit.

The location, access to the beach, and view from our room was amazing. The staff were very friendly and kind too. The beach and location were what made Pacific Shores delightful! Having a kitchen was an essential piece for our family. A must when you have kids. In

Unfortunately, I was disappointed with the room we received. I took a lot of time searching for hotels for our family trip and to not receive what was shown was upsetting to say the least. -The picture of what I booked on booking.com did not match the room we entered. The picture online was a beautiful, renovated, up to date suite. Surprisingly, we received a run down original, out of date suite which was very disappointing. I did speak with the front desk and they were able to move us to a renovated room for our second night. - The room didn't have air conditioning which I thought was included in all rooms everywhere. Everyone has different comfort levels so having a/c was assumed to be available. Fortunately, the hotel had fans. - The pillows were very firm and over stuffed. I recommend you bring your own pillows if possible.

1. No air conditioning in any of the rooms. Far, far too hot to sleep. 2. Extremely noisy. We clearly hear crowds outside til late. And hear full conversations from neighbors through walls. This was the worst sleep we had.