Extended Stay America Suites - Denver - Westminster

I absolutely love Nancy and the staff. 100% recommendation. Hands down.

Nothing

I was put in a room on the second floor. As soon as I exited the elevator I noticed the entire 2nd floor had an odor of grease & stale air from everyone cooking. When I opened the door to my room, it smelled like someone had just (within an hour) cooked themselves breakfast. As I looked around I noticed the bed was made very nicley with an envelope predominantly displayed asking for tips! Unfortunately the refrigerator had red sauce or something on it down the handle of the white door, a slight layer of grease everywhere, & the odor took the whole two days we spent there to kind of go away. When I arrived home I realized the odor made my personal blankets and clothing smell! So if they are still looking for T.I.P.S. (To Ensure Proper Service) do your only job & clean the room! Long story short I had to go to W-Mart to buy cleaning supplies to clean. The best part is they charged me $104 for my two dogs to stay for extra cleaning! My sugestion is to just pay a little more and be clean & comfortable! #FILTHANDSQUALOR

Great experience

The women at the front desk were nice.

Property and room needs some TLC and maintenance. I didn't like having to "sign-out" pots and pans. Walls were thin and neighbors were loud. I could hear the snoring.

The general area of the hotel is suburban and nice. This motel and the one next door house people long term evidently. There is dog poop everywhere outside. Liquor bottles all over the grassy area. I had a moving truck and a guy in the parking lot warned me his pickup truck has been broken into several times. Makes sense with all the people I saw just “hanging out”. The man that checked me in was nice but when I returned my key within an hour and told him I didn’t feel like my truck was safe he did NOT seem surprised. Hmmm. I should have taken the other bad reviews more seriously !!!

I booked a room at 0030 to get a few hours sleep before driving home. I showed up a little after 0100. It took almost 20 minutes to get someone to let me in and then I was told that their computer system was doing it's nightly backup and they couldn't let me check in until 0700.

Leaving the property

Rude staff, broken toilet seat, dirty bathroom, dirty room, dirty property, and noisy neighbors. The entire place smells like cigarettes and old wet carpet.

I didn't like the property at all. This is the kind of place that comps people for review. This property is nothing like the pictures. At the main entrance and parking lot people are just hanging out smoking weed and cigarettes. There were cigarettes buds all over the ground. The place smells horrible inside. The signature pad hasn't been cleaned in awhile. I could feel the crud as I signed with my finger. The elevator was filthy. I got to my room and it was disgusting. The floors, tub, sink, table and chair were all dirty. The furniture looks like it was picked up in an alley. The recliner was worn and dirty. I did not stay. I asked for a refund but front desk staff said they didn't know how to do that. He was kind enough to hand write me a note and sign it. I'm requesting a refund. This place is nothing like advertised.