Punthill Knox

There unfortunately was nothing to like a my booking was cancelled 24 hours before we were due to arrive.

It was most disappointing, after having booked 12 months out, paid in full a week prior, received an email confirming carparking 4 days prior, to then receive a phone call 24 hours before we were due to arrive from interstate to cancel our booking. We were offered a one room motel stay at a different location, which was definitely not comparable to the double adjoining apartments we had booked for our stay. I had to source my own alternative, and continue to panic contact Punthill Staff, until they finally contacted the new place on my behalf and transferred the payment over. I was offered a 25 percent refund for the trouble this caused, and am yet to receive the refund in my bank account.

Clean , comfortable and modern

Shower grout needed to be clean. Mouldy

Location, and room facilities.

On arriving there were no towels in the room and none available, had to purchase my own to be able to wash. Mattress needs replacing old and soft to the point of no support.

Staff were lovely and it’s a perfect set up for me to stay in while I visit family

I was in rm 110 and the washing machine didn’t work .. it wasn’t a drama for me but I thought I would let you know for the next guest.

Very professional Staff, great house keeping & a very quiet room. A very soft & comfortable bed.

1. The convenience 2. Location 3. Kitchen Facilities 4. TV in room 5. Big bathroom 6. Coffee machine 7. Secure parking.

1. Booking process. Confirmed booking and told lift available. Was deceived about lift not working 2. Lift out of order caused a massive inconvenience due to need for carrying items being cooked for a function. Also needing to carry heavy items down 2 flights of stairs.