SpringHill Suites by Marriott Albany Latham-Colonie

Staff was wonderful every single person!! Very nice and accommodating!

Family friendly!

The rooms were comfy

The service sucks i asked for my room to be cleaned and nobody came

It’s in a great location with access to stores and shops.

The check in process took over 90 minutes. I was told that Marriott did not have a contract with Booking.con. They could not check me in when I got there. I had been on the road after a four and half hour drive and was unable to check in. I had to get a rep from Booking.com to talk to the front desk in order to resolve the issue. The two women who were at the front desk were however extremely helpful in getting me checked in. Their names were Angeles and Monique. It appears that Marriott had roles out a new computer system which did not perform the room assignments properly. So a family of five who had booked two queens beds and a sofa had to squeeze in to a king and a sofa. As these ladies assisted me I heard story after story of room assignments properly mishaps. There were other Booking.com users who were not able to access their reservation at all! This was disappointing to learn and to witness. In the midst of waiting there was a youth soccer team in the lobby so it was noisy and often difficult to hear the Booking.com agent. However, the Booking .com agent Mary was extremely patient and waiting until I received my key cards before she disconnected the call. I never experienced anything like this with Booking.com and I’m honestly reluctant to use you again. I cannot travel to a location that I paid for in advance to be turned away because there is a. Issue between Booking.com and the resort. Regarding Breakfast: There was a woman there on Saturday morning who was very attentive to restocking things as they ran short. However the hot water for tea was not at all hot and while I appreciated the turkey sausages there were no potatoes to accompany the sausage as not everyone eats eggs but overall the breakfast was OK. Regarding housekeeping: This was my first experience of having housekeeping enter my room and take out garbage and refresh towels but do not make the bed. This was also disappointing. I just thought the entire weekend stay was off.